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Valued Commentator

 • 

2 Messages

Mon, Jun 19, 2017 10:00 PM

Poor 4G Signal

Hi there,

 

I have noted 4G reception has been poor at 285 Jalan Ahmad Ibrahim inside the building for 2 years. There is still 3G or HSPA+ but not 4G reception. Singtel 4G signal has been better with the installation of antenna. Is Starhub able to provide something similiar?

 

danny boiz

Responses

Josephine C

Genius

 • 

861 Messages

3 years ago

Hi dannyboiz,

 

Have you tried to restart your device or toggle to airplane mode to refresh the network connection? Does it helps? - Josephine

Valued Commentator

 • 

2 Messages

3 years ago

Hi Josephine ,
Thanks for the suggestion. This problem is common among those on starhub in
my company. This issue has been 2 years. It is not just a simple reset of
the phone. Singtel users used to have the same problem but they installed
indoor antennas and resolved the issue.
danny boiz
Josephine C

Genius

 • 

861 Messages

3 years ago

Noted on your concerns. Please send me a private massage with your StarHub Account number, NRIC/FIN, contact number and email address so that I can look into your feedback and assist you further. Thank you.- Josephine

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