mjboon's profile

Respected Contributor

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19 Messages

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4 Points

Wed, Dec 26, 2018 6:00 PM

Not getting VoLTE on iPhone XS

Good day.

 

Just re-contract and got a new iPhone XS, and I don't seem to be getting the VoLTE, in fact was not getting VoLTE on my previous iPhone 7 Plus either (same SIM card).

 

On 4G network with fast Internet, and when in a call, dropped to 3G with extremely slow Internet. This happened not specific to any particular location ... Punggol, Serangoon, Lavender, Bugis, Raffles Place, Harbour Front ...

 

I understand this is not a 'new issue', and apparently StarHub SHINE team need to perform certain check to have this VoLTE on my phone? Please kindly advise. Thank you.

Responses

Administrator

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132 Messages

3 y ago

Hi Mjboon, ,please PM us your subscriber name, registered Hub ID / email address and mobile number >> HERE << we’ll arrange for assistance. Thank you.

mjboon

Respected Contributor

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19 Messages

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4 Points

2 y ago

Oh well, this VoLTE issue came back again very recently. How can StarHub help me again? Thank you.
StarHub

Customer Service

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397 Messages

2 y ago

Hi mjboon, thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to http://m.me/starhub (https://twitter.com/StarHubCaresfollow noopener noreferrer">http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you! -- Liza

mjboon

Respected Contributor

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19 Messages

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4 Points

2 y ago

Requested for help via the Facebook chat channel. And the reply was VoLTE is not available for multi SIM customer, even though I’m using the primary SIM Ain supported device?

 

If yes, then it is unfortunate as I just get a multi SIM recently ...

StarHub

Customer Service

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397 Messages

2 y ago

Have you tried enabling VoLTE on your iPhone XS? For more helpful instructions, you can refer to this link: https://support.apple.com/en-ph/HT203078. Thanks!-- Addie

mjboon

Respected Contributor

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19 Messages

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4 Points

2 y ago

Yes, VoLTE setting is good on my iPhone XS. As mentioned, was working fine till I subscribe to multi SIM service. Here's StarHub FAQ on multi SIM.

 

https://www.starhub.com/personal/support/services-and-plans/mobile-value-added-services/vowifi.html

 

18/18
Will my multi-sim handset enjoy this service as well?

No. Similar to VoLTE (HD-Voice+), multi-sim users will not have VoLTE and VoWiFi service.

StarHub

Customer Service

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397 Messages

2 y ago

I have sent a report about your situation to the relevant team. We seek your patience for the meantime. --Addie

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