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Beomseok

Valued Contributor

 • 

11 Messages

Sat, Apr 13, 2019 8:00 AM

Mobile internet speed

I'm using mate 20 smartphone. However, mobile internet is unstable in some places. (e.g. Lorong chuan, Bukit Tinggi Rd., All MRT and Etc.) 

 

Even though LTE signal strenth is quite good but frequently I can't access internet or very slow for a while.

 

Could you improve this issue?

Responses

JacksonTZG

Community Manager

 • 

602 Messages

a year ago

Hi Beomseok

 

When you're unable to access internet, do try switching off and on the phone to see if it helps.

 

If you're at MRT stations / travelling on MRT, due to crowds / movement, it may take a longer time than usual for data to be transferred. 

 

If you're having connectivity issues at a particular location, do provide us with the issues faced, as well as your registered name, service number and Hub ID / email address by clicking the words bracketed by the arrows here > via Private Message < for us to arrange for further assistance. 

 

Thank you.

 

- Jackson

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