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musicphotolife

Hub Associate

 • 

148 Messages

Mon, Nov 26, 2012 1:00 AM

iPhone 5 "No Service" problem? Disable LTE.

If you have noticed your iPhone 5 goes into "No Service" and cannot connect to network, you might want to try to disable LTE.

 

Go to Settings -> General -> Cellular -> Enable LTE -> Off.

 

It happened to my wife's iPhone, and I almost wanted to bring the phone to service centre, but after searching online, I tried this method and ever since then, the connection has been fine.

MusicPhotoLife.com
Twitter/Instagram: @musicdiary

Responses

KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hey musicphotolife

 

Thanks for sharing this with the community.

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Home is where the ♥ is
KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hi KenGS

 

Could you leave your contact details at http://bit.ly/StarHubCares? I will get my team to assist you further on this.

========================================
Home is where the ♥ is
KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hi KenGS

 

Could you leave your contact details at http://bit.ly/StarHubCares? I will get my team to assist you further on this.

========================================
Home is where the ♥ is
KenGS

Valued Contributor

 • 

12 Messages

8 years ago

Hi.

 

This method works initially, but when I turn off LTE, I usually do not get 3G network.

I get a small "o" , and the speed is very bad, and almost zero connection.

I cannot even send message and check mail.

And this happens almost most of the time.

 

I have already changed the SIM card, and still having this problem.

I am still on the 3G plan and not shifted to 4G plan yet

 

 

 

 

KenGS

Valued Contributor

 • 

12 Messages

8 years ago

HI, how soon can I get a response?
KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hi KenGS

 

We will respond to you within 24 hours.

========================================
Home is where the ♥ is
KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hey KenGS

 

I have informed the Platinum Team about your issues. They will be following up with you.

========================================
Home is where the ♥ is
KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hi KenGS


I will get the same team to follow up with you on the network issue.

========================================
Home is where the ♥ is
KenGS

Valued Contributor

 • 

12 Messages

8 years ago

Hi KaiBoon

Then I have a lot of issues here.

1.) The SmartSurf network package, as in Starhub Stragery
2.) The confusion of your sales team in mis-leading the consumer to think that to get iphone5, I must switch to the new plan
3.) The SpeedBoost issue for the 4G plan
4.) The nano Sim card replacement last weekend at Plaza Singapura
5.) No Network issue
6.) Drop from 3G to "o" after i switch off LTE

Please get your team to address to these, and I have spoken to the Platimum team last night and expect a answer from them today as well.
KenGS

Valued Contributor

 • 

12 Messages

8 years ago

Hi KaiBoon.
No I did not received any emaul from you.
Have been checking whole night via my wifi.
and I could not get a stable 3G signal.
But no email.
I even checked the spam box
KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hi KenGS

 

Last night at around 8:15PM, we have sent you an e-mail. Have you received it?

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Home is where the ♥ is
KenGS

Valued Contributor

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12 Messages

8 years ago

So I should be able to get a reply before noon today
Or before 12.34.
Noted
KenGS

Valued Contributor

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12 Messages

8 years ago

Hi KaiBoon

Are you referring to the replyat 8.16pm?
That is with regards to the reply i requested on 6 dec, an dit is mainly on the package issue

I am referring to the network issue here.
Kindly note that these are two seperate issue
KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hey KenGS

 

Let me check with my colleagues from the Platinum Team on this matter.

========================================
Home is where the ♥ is
KenGS

Valued Contributor

 • 

12 Messages

8 years ago

Hi Kaiboon

 

the time check is 12.35pm, 24 hours has passed

kindly response.... 

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