U

1 Message

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1 Point

Fri, Sep 3, 2021 10:01 AM

Have Mobile+ Subscription but more than 70% of the time have on 4g or worse H+

I'm getting 4G or H+ connection in places where its supposedly 'fully covered' for 5G network like in westmall. When I switch on and off airplane mode I get 5G for a whole 1 min before it drops to a lower speed.

Carla_P

Moderator

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5.4K Messages

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3.2K Points

1 m ago

Hi @user_0d27a5, warmest welcome to GreenR Community! We're sorry to hear that you are experiencing poor reception with StarHub. Let me just share that you need to be in an area covered by our 5G service to enjoy it. Also, please try to reboot your phone and insert your SIM card in another device to see if the issue persists. 

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