U

3 Messages

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3 Points

Fri, Jul 16, 2021 8:08 PM

Data usage reminder

Wonder is it possible to use up 10% of 15GB ie 1.5GB in less than a min with a Starhub 4G line?
Carla_P

Moderator

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5.5K Messages

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3.2K Points

3 m ago

Hi @user_cf8914, I'm sorry to hear about this. We will need to refer to your account details to further assist you with your concern. In this case, please contact our Customer Support via Facebook Messenger by clicking the link below. Moreover, we suggest that you turn off the background app refresh on your mobile apps so your data won't be accidentally used. 

(edited)

3 Messages

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3 Points

@Carla_P hi Carla thanks for your reply! I was not able to find the Facebook messenger link in your reply. Btw I doubt 4G network is able to handle 1.5GB data in less than a min if I’m not wrong!  Thanks! 

Carla_P

Moderator

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5.5K Messages

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3.2K Points

Here's the link < https://m.me/StarHub > to send a message to our Customer Support via Facebook Messenger. 

~ Carla

 

 

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3 Messages

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3 Points

2 m ago

The StarHub committed 4G peak download speed. 

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