U

1 Message

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1 Point

Thu, Jul 29, 2021 10:41 AM

Choppy Voice Calls

I've been facing an issue with StarHub voice calls, the calls are choppy and most of the times (per call) I can hardly understand what the other person is saying, I have to switch to WhatsApp call most of the time.

On the support person's suggestion I've tried changing my Sim, even changed my mobile phone, but nothing changed, so it is clearly the voice network signal reception that is the issue. 

I am on Sim-only plan and need your help to fix my problem ASAP

Responses

Carla_P

Moderator

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5.2K Messages

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3K Points

2 m ago

Hi @user_a4d614, I'm sorry to hear that you're having issues whenever you make and receive calls. Please try to enable VoWiFi and WiFi-calling feature in your phone settings. 

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