5G problems and nobody can fix it
I have been having constant network drops on my phone and the call centre has been unable to resolve the issue. Everytime I call I have to repeat myself. The agents don't seem to check the database and say they will open a case for me. There is already a case open!
I need to speak to someone who has empowerment to fix this. I have asked to speak to a manager and have been told there is no one else they can escalate to. This is ridiculous. I am paying for service that is non-existent.
Please provide the name and email address of someone who can resolve this.