Q

2 Messages

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2 Points

Sun, Dec 20, 2020 8:44 AM

poor customer service feedback

Chatted with a male service operator on 20 Dec 2020, 435pm, on billing enquiries, and sorting out iHub ID matters. He did attempt to help, but courtesy was minimal. After barely 7 minutes of trying to problem-solve, he hung up when was told specifically not to. This comes after already having waited for operators to pick up the phone on the hotline. Terrible, time-consuming, rude experience.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

1 y ago

Hi @qurx, we're genuinely sorry to hear about your experience. Please know it's not our intention to make things difficult for you. Since you've mentioned that your concern is about billing, I need to refer you to our Customer Support via Facebook Messenger by clicking the link below. Apologies for the inconvenience since I don't have access to your account details here to further assist you. Thanks. 

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