jmasson's profile

Esteemed Commentator

 • 

5 Messages

Wed, Jan 2, 2019 4:00 PM

Overseas: Issue receiving OTP so unable to log in Starhub App

Hi,

 

I relocated Overseas last August.

 

I would like to verify if my Singapore number is still valid and eventually do some top-up to keep using it.

However, when I try to log in the Starhub App, it issues an OTP which I don't receive (note: I inserted the correct Sim Card and tried on 2 different handsets for the same result).

 

Could you please assist me with this ?

Thank you very much in advance (happy new year).

 

 

 

 

 

 

Responses

Amy_Law

Alumni (Retired)

 • 

3.3K Messages

3 y ago

Hi jmasson

 

Thank you for reaching out to us. 

 

Please send us your registered name and Prepaid number for verification by clicking the words bracketed by the arrows here > via Private Message < so we can assist you. 

 

Esteemed Commentator

 • 

5 Messages

2 y ago

Hi,

 

I've got the same issue again, can you help me ?

 

Thank you.

 

Julien

Amy_Law

Alumni (Retired)

 • 

3.3K Messages

2 y ago

Hi jmasson

 

Do restart your handset or place your SIM Card in another handset to see if this helps solve the issue.

 

If it doesn't help, please advise which company/bank OTP you're not receiving from by clicking the red words bracketed by the arrows here > via Private Message < so I can assist you. 

 

Esteemed Commentator

 • 

5 Messages

2 y ago

Problem solved. Thank you.

(It was the Starhub app).

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