Jiang He's profile

Esteemed Commentator


5 Messages

Wed, Oct 19, 2016 5:00 PM

Hub iD link to My StarHub Account error: The NRIC / FIN provided does not belong to a valid customer



When I input correct FIN and click "Next", it tells me error:

"The NRIC / FIN provided does not belong to a valid custome"


Actually i already has an account in StarHub.


Could you help to resolve it?


Grand Guru


4.4K Messages

5 y ago

Hi  @Jiang He


Login may not be FIN/NRIC, as it use email that your use to activate.


Forgot your Hub iD, you can reset yourself.


1.  Go to Starhub.com and click on the Login on the top right.

2.  At the Hub iD Login, just below the 'Hub iD', click Forgot your Hub iD?

3.  At the next screen, follow the instruction; input NRIC...

4.  With your Hub iD, the next is Password, click  Forgot your Password?

5.  Follow the instruction and you may able to complete and already login.


Note:  If it mentioned Email address is taken/used, then you need to use another email address as temporary to complete the whole process.

After sucessfully log-in, then you may able to edit and change your email to your primary email address.


Should this is still not successful, 

Please do submit your request and include subscriber details to, 

PM @Jolene_L  or  Santosh Rai  to assist and look into your case on this matter.


How to send a PM (Private Message) on StarHub Community?




I am not Starhub staff &or related to.


Community Relationship Manager


1.1K Messages


82 Points

5 y ago

Hi Jiang He, do let me know if the issue is still happening after trying out the steps that @eric3743 has shared. Thank you


Community Manager


842 Messages

5 y ago

Hi Jiang He, we have sent you a PM. 

1 Message


1 Point

4 m ago

not able to link my NRIC to Star hub ID .. can anyone help




5.5K Messages


3.2K Points

Hi @user_ae53bf, do you get an error message when you try to link your NRIC to your Hub iD? If yes, what is it?

~ Carla



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