8ight's profile

Valued Commentator

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3 Messages

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1 Point

Sat, Oct 2, 2021 4:07 AM

Why is there a disconnection fee for your fibre broadband even after you have finished your contract.

Can some one explain to me the logic behind this termination charge of $30 even after you have finished your contract for fibre broadband? when did this start?

Carla_P

Moderator

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5.8K Messages

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3.5K Points

2 m ago

Hi @8ight, we're sorry to hear about your decision to terminate your service with us. Please be informed that the fibre disconnection fee is to cover the administrative fee for termination. Moreover, it is also indicated on the Terms and Conditions under the General rate table. 

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