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Cindyfelicia
Giver
First Step
Thread Starter

Respected Contributor

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15 Messages

Tue, Dec 30, 2014 7:00 AM

What is going on with your Fibre broadband services?

I have been disconnected more times than I can count in a day and this has been happening since last week. Plus it has been really really sloooooooooooooooooow.

 

P.S. Please don't tell me to change my router again because that was what your technical helpdesk claimed was the issue the last time and I have the NEW DUAL BAND router now...

 

 

Responses

CSS

Honored Contributor

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32 Messages

6 years ago

Lawrence,
The comparison was done with routers placed at the same location. Tried
Eric's suggestion but problems persist. Firmware is the next thing that I
will be checking. You link came in time as SH has not replied my email.

Btw, anyone know if 5GHz signal is weaker than 2.4GHz signal? This is what
I observed on my Samsung Tab 3.

Thanks to all...!! : )

Lawrence

Valued Advisor

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41 Messages

6 years ago

Yes, 5Ghz as comparing is actually much weak in wireless coverage. It will be recommended to use 2.4Ghz if the distance is further to have a better and stable connection.

eric3743

Grand Guru

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4.4K Messages

6 years ago

Hi CSS

You need to check with Starhub (Technician dept) on the devices they recommend.
Singtel and Starhub are using different network & signal.
When you sign up as 'new' subscriber on Starhub, i recommend that you need the Starhub devices.
This way, it is safer as to avoid problems in the future.

As you had mentioned it was because of the signal, then it is the compatible issue.
To avoid future with similar issue, get Starhub modem & router.
This will solve all your problem, including signal issue.

There are many signal frequency and network.
In the past, i did had a router.
When i hook and use it, it did not response.
On checking the specs, then i noticed that frequency was for Singtel only.

Regards,
Eric.
CSS

Honored Contributor

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32 Messages

6 years ago

Thanks to all for the support.  Some useful information:

 

D-Link Support URL: https://sg.mydlink.com/download

Latest Firmware: v1.00 SHCb01 (For South East Asia Users)

KaiBoon

StarHub Prepaid

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9K Messages

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5 Points

6 years ago

Have you tried changing wireless channel?
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Home is where the ♥ is
CSS

Honored Contributor

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32 Messages

6 years ago

An update:

My router is likely the cause of the inconsistent wireless signal and intermittent connection, as advised by the technical support team.

CSS

Honored Contributor

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32 Messages

6 years ago

Kai Boon,

I did. Changed to CH11 and CH161 for 2.4GHz and 5GHz respectively as advised by D-Link.  No improvement.  Restored to factory default and changed the channels also did not help.  It is really a bad experience for not able to get this technical issue sorted out... Smiley Sad

CSS

Honored Contributor

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32 Messages

6 years ago

See StarHub's reply..... Smiley Frustrated

 

"With regards to your Wi-Fi issue, we would recommend you to contact Dlink at their 24x7 Technical Support Hotline (65) 6501 4200 to assist you in troubleshooting the issues you are experiencing. Alternatively, you may email them at support@dlink.com.sg.

We wish to inform you that you may use your own preferred router to be connected to a data point for the wireless access point.""

New Commentator

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1 Message

6 years ago

Hi fren

My fibre contract coming to an end this July and I have already given up on sh ....
Authmn

Trusted Commentator

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8 Messages

6 years ago

Supporting this.

Few months ago, SH fibre always frequent DC from network. (About 10 mins and it comes back)
I complained and nothing was done.. always push back to the Router issue.
Then suddenly one fine day, it was working fine until this week.

This time round, its not a DC from network, there is no/ slow network, As my Router and ONT is outside, i did not check the LED lights as well.
But this time round, issue happens usually 8pm to 12pm evening time (Peak hour i know)

My area bukit panjang.

Just Hope starhub can just be frank. If there is a fault, just tell us.
If somewhere the overseas cable break again, can also tell us. Not knowing anything but keep on restarting the ONT and router doesnt work.

CSS

Honored Contributor

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32 Messages

6 years ago

punkee,

Good for you... Smiley Happy

KaiBoon

StarHub Prepaid

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9K Messages

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5 Points

6 years ago

@Authmn @CSS

Can you provide me with your account details via Private Message? I will arrange for the Customer Service Team to follow up with you.
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Home is where the ♥ is
CSS

Honored Contributor

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32 Messages

6 years ago

Kai Boon,

SH has not been forthcoming and I have to self help, writing to SH Sales, SH Technical and D-Link, since the service activation late last year.  My problem has taken too long to be addressed and it is still uncertain if it can be addressed, untill I exchange the router at D-Link servicing center and test it out in the next few days.  The experience is bad... Man Frustrated

KaiBoon

StarHub Prepaid

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9K Messages

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5 Points

6 years ago

No worries. Please drop me your details and I will ensure that things will start moving for you.
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Home is where the ♥ is
CSS

Honored Contributor

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32 Messages

6 years ago

I have been attended to by SH but have to follow thru with D-Link myself. I did not receive D-Link's email for RMA after call back last evening and have to send email and call for it.

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