Skip to main content
Cindyfelicia

Respected Contributor

 • 

15 Messages

Tue, Dec 30, 2014 7:00 AM

What is going on with your Fibre broadband services?

I have been disconnected more times than I can count in a day and this has been happening since last week. Plus it has been really really sloooooooooooooooooow.

 

P.S. Please don't tell me to change my router again because that was what your technical helpdesk claimed was the issue the last time and I have the NEW DUAL BAND router now...

 

 

Responses

Honored Contributor

 • 

73 Messages

6 years ago

That the problem with SH now. I still waiting for the techincal people to call me back. It's been 2 months.

CSS

Honored Contributor

 • 

32 Messages

6 years ago

I am facing similar problems - poor wireless signal and connection...

AmbroseL

Alumni (Retired)

 • 

213 Messages

6 years ago

Hey Cindy and Derrick, could you provide us your details at http://bit.ly/StarHubQuery?

 

CSS, have you tried direct wired yet?

========================================
Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

Has someone helped you?
Say thanks by liking the post.

Has your post been solved?
Let others know by marking the post using the "Accept as Solution" button.

Home is where the ♥ is

Honored Contributor

 • 

73 Messages

6 years ago

Hi Ambrose,

 

My connection is always wired.

CSS

Honored Contributor

 • 

32 Messages

6 years ago

Ambrose,
My fibre connection is fine. Problem is the poor and unstable wireless signal. Connection keeps dropping.
sfans

Esteemed Consultant

 • 

178 Messages

6 years ago

Is it also happening on your other devices, maybe you may want to test it with your handphone or another notebook that you have around.
CSS

Honored Contributor

 • 

32 Messages

6 years ago

Yes. It is similar for 3 android phones and tablet, and 2 notebooks.

eric3743

Grand Guru

 • 

4.4K Messages

6 years ago

Hi

For wired using internet, you need to take note of the cable itself.
The cable should be "5e" stated on the cable itself.
Alternately, replace the cable at least "5e" or higher.

The next thing is the router port. Change to another port.
Router usually have 4 ports + Wireless >the led on the modem should be blinking yellow light.

Also router should be place higher than any devices using router wireless.
And there should not have any obstruction and magnetic devices nearby.
This will affect the signal as most electronic devices are magnetic.
This is also the 'hospital rule'.

When testing with phones & tablet & notebooks, suggest to do it next to the router.

It is best to deactivate or 'forget' the address, and then activate as new.

Normally, when i have new phones & notebook,
i activate the wifi next to the router for the router "address", as the device will remembered.
I, at one stage, accidentally activated someone router "address", which it was secured.

This are the basic troubleshooting.
There are other ways to check, but it is best for advance user only.

Regards
Eric.

CSS

Honored Contributor

 • 

32 Messages

6 years ago

Eric,

Thanks for the inputs.  Your inputs are more value adding than StarHub Customer Care - Helpdesk's reply (<>).  I was appalled by SH's reply.

 

<

With regards to the MaxOnline weak wireless connection, We would recommend you to arrange appointment for our HubTrooper to be at your premises for wireless signal site survey. We wish to share that our Hub Troopers services as they are specialist in Wireless site-surveys and would be able to advise you on the best possible solution for good WIFI coverage within your premises and as well as the right equipment required after they have performed the site survey.

Please note that there will be a service call charge of $53.50 (w/GST) for the wireless site survey as HubTroopers service is a premium service that we offer to our customers.>>

Honored Contributor

 • 

73 Messages

6 years ago

Eric advised is way much better than SH.
Lawrence

Valued Advisor

 • 

41 Messages

6 years ago

Hi CSS 

 

Do you encounter unstable connection using your wireless connection on your equipments even when you are within line of sight of the router?

 

If yes, I will suggest you might want to hard reset your router, upgrade your firmware (if applicable and possible) and reconfigure your wireless setting to check whether does problem persist. 

 

If no, likely cause is due to a poor wireless signal transmission which may arise the intermittent connecting which you are encountering issue. Personally, some recommendation for your consideration. 

 

1. Relocating your Cable Modem to a more centralize place.

2. Install a data point connection to affected area and place another router there on bridging mode. 

3. Purchase a wireless extender to enhance the coverage. 

4. You may wish to engage their HT services for a on-site survey for their recommendation too. 

 

Lastly, just to confirm what equipment are you holding on currently?

 

eric3743

Grand Guru

 • 

4.4K Messages

6 years ago

Agreed with Lawrence.

Hard reset your router:
Power off the router & modem (if you are using one power socket for both)

Please wait longer period. This is "Cold Boot". Power On and do the hard reset.
If it still the same, then repeat or try again. It happened to me. Only on 2nd attempt it succeed.

Follow Lawrence procedure.

Regards
Eric.

Honored Contributor

 • 

43 Messages

6 years ago

You might want to change to a better router like Asus RT87AC.

CSS

Honored Contributor

 • 

32 Messages

6 years ago

Lawrence,
Wireless connection is ok when near the router (D-Link DIR-868L). I do not have poor wireless connection with Aztech DSL7000GRV under Singtel DSL BB previously. Problem seems to be from D-Link DIR-868L.
Lawrence

Valued Advisor

 • 

41 Messages

6 years ago

Hi CSS

 

Based on specification from your previous router, the DIR868L should had a better performance. Can you share whether is the location of the current and previous equipment located at the same spot? If no, then it wouldn’t be fair comparing equipment to equipment due to house infrastructure. At the meanwhile, wonder have you tried Eric suggestion? You might also like to ensure your DIR868L is on the latest firmware 1.09.B08 (http://support.dlink.com/ProductInfo.aspx?m=DIR-868L).

Get Started

Get Started