Respected Commentator
•
4 Messages
Very slow download speed when switching to fibre
Hi, i just switched over from cable to fibre and internet speed is very slow. I tried all the troubleshooting steps and the download speed test indicate that the speed is only at 2.8 Mbps! Please look into this
Responses
simonN
Community Manager
•
880 Messages
2 years ago
Hi Sam, please try the local speedtest via wired connection. The link can be found at http://www.starhub.com/personal/support/device-trouble-shooting/broadband/perform-speed-test.html (MaxInfinity Fibre Home Broadband). Do you still face broadband slowspeed? - Simon
0
0
sam2891
Respected Commentator
•
4 Messages
2 years ago
Thanks. It is now showing 265 Mbps but all video streaming (across different sources) still extremely slow and pause to buffer every few seconds
0
0
JacksonTZG
Community Manager
•
602 Messages
2 years ago
Hi Sam,
Video streaming may be due to lag from the various sources, especially if you're using a VPN. Do try restarting your device, clearing your cache and try again.
If the issue persist, please drop me a PM with your registered name, registered mobile number, Hub ID/email address and service address (including postal code and unit numbers) by clicking the words bracketed by the arrows here > via Private Message < for me to arrange for assistance.
Thank you.
0
0