Senior Commentator
•
3 Messages
Very High Pings to US or on Online Game MWO
I'm getting very high Latency or Pings from US websites or while playing MWO which is an online game, apparently all of my friend on Starhub fiber is getting the same 500-600 ping ingame. I have done some Tracerts.
C:\Windows\system32>tracert pcgamer.com
Tracing route to pcgamer.com [166.78.41.198]
over a maximum of 30 hops:
1 6 ms 4 ms 5 ms 182.55.231.3
2 4 ms 4 ms 4 ms an-tl-br05.starhub.net.sg [183.90.44.54]
3 4 ms 4 ms 4 ms 183.90.44.9
4 4 ms 4 ms 4 ms 203.117.34.229
5 4 ms 5 ms 4 ms 203.117.34.201
6 4 ms 3 ms 3 ms six2utli2.starhub.net.sg [203.117.34.14]
7 560 ms 559 ms 564 ms xe-7-0-0.edge1.LosAngeles6.Level3.net [4.26.0.73
]
8 * * * Request timed out.
9 * * * Request timed out.
10 581 ms 578 ms 573 ms 4.31.141.106
11 * * * Request timed out.
12 577 ms 584 ms 582 ms 74.205.108.121
13 610 ms 603 ms 593 ms core5-corea.dfw1.rackspace.net [74.205.108.11]
14 622 ms 612 ms 616 ms core5-aggr305a-28.dfw1.rackspace.net [67.192.56.
155]
15 579 ms 590 ms 601 ms 166.78.41.198
Trace complete.
C:\Windows\system32>tracert mwomercs.com
Tracing route to mwomercs.com [192.99.109.192]
over a maximum of 30 hops:
1 5 ms 3 ms 3 ms 182.55.231.3
2 4 ms 4 ms 4 ms an-tl-br05.starhub.net.sg [183.90.44.54]
3 4 ms 5 ms 4 ms six2-ultl-int01.starhub.net.sg [183.90.44.1]
4 677 ms 601 ms 656 ms any2ix.coresite.com [206.72.210.214]
5 625 ms 623 ms 629 ms nwk-5-a9.nj.us [198.27.73.191]
6 636 ms 646 ms 647 ms bhs-g2-a9.qc.ca [192.99.146.101]
7 653 ms 647 ms 641 ms bhs-g5-a9.qc.ca [198.27.73.233]
8 638 ms 653 ms 655 ms mwomercs.com [192.99.109.192]
Trace complete.
Responses
rndmpgn
Senior Commentator
•
3 Messages
5 years ago
Hey, guess what! Me too!
Tracing route to 192.31.179.24 over a maximum of 30 hops
1 4 ms 3 ms 4 ms 182.55.229.3
2 4 ms 4 ms 4 ms 183.90.44.65
3 4 ms 3 ms 4 ms 183.90.44.9
4 4 ms 4 ms 3 ms 203.117.34.229
5 4 ms 3 ms 3 ms 203.117.34.201
6 3 ms 3 ms 3 ms six2utli2.starhub.net.sg [203.117.34.14]
7 182 ms 185 ms 184 ms te0-7-0-9.ccr21.sjc04.atlas.cogentco.com [38.104.140.249]
8 445 ms 453 ms 446 ms be2013.ccr21.sjc03.atlas.cogentco.com [154.54.5.105]
9 446 ms 436 ms 441 ms be2047.ccr22.sjc01.atlas.cogentco.com [154.54.5.113]
10 450 ms 447 ms 457 ms te0-0-0-0.agr14.sjc01.atlas.cogentco.com [154.54.6.90]
11 447 ms 444 ms 441 ms te0-0-2-0.nr12.b020943-0.sjc01.atlas.cogentco.com [154.24.45.118]
12 448 ms 445 ms 443 ms 38.88.39.114
13 422 ms 429 ms 449 ms 192.31.179.24
Trace complete.
Send them an email or something thats what the person on the 1633 number told me to do. You get this high latency nonsense around this time?
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Shannon_Tan
Senior Commentator
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3 Messages
5 years ago
Yeah, It starts abt 300+ms around afternoon then builds up to 600+ms around 10pm and holds there till 12am+ then slowly goes down to 300+ms at around 3am
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Impure
Honored Contributor
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37 Messages
5 years ago
Same here, afternoon was not that bad, evening onwards the lag is insane
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rndmpgn
Senior Commentator
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3 Messages
5 years ago
7 182 ms 185 ms 184 ms te0-7-0-9.ccr21.sjc04.atlas.cogentco.com [38.104.140.249]
They replied me stating that the issue was between telia and starhub, try googling telia starhub lag. you'll see countless posts, all the way back in 2014 as well. heh. seems like a recurring problem. gotta wait for someone to reply i guess.
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eric3743
Grand Guru
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4.4K Messages
5 years ago
There seem to be another thread about this.
I am not sure if it is same subject matter.
http://community.starhub.com/t5/MaxOnline-Cable-BroadBand/Twitch-tv-lag/td-p/126876
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Impure
Honored Contributor
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37 Messages
5 years ago
Well I tried calling their hotline, been on hold for 30mins and still counting, could not even get to speak to anyone regarding this issue
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Shannon_Tan
Senior Commentator
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3 Messages
5 years ago
Well Starhub should do something about it! I dont see my M1 or Singtel Friends having this problem in game, maybe they should learn some networking tips from them instead of ignoring the problem.
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rndmpgn
Senior Commentator
•
3 Messages
5 years ago
Guess what time it is again guys wooooooooo.
Pinging 192.31.179.24 with 32 bytes of data
Reply from 192.31.179.24: bytes=32 time=598ms TTL=53
Reply from 192.31.179.24: bytes=32 time=597ms TTL=53
Reply from 192.31.179.24: bytes=32 time=602ms TTL=53
Reply from 192.31.179.24: bytes=32 time=602ms TTL=53
Ping statistics for 192.31.179.24: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds: Minimum = 597ms, Maximum = 602ms, Average = 599ms
do we need to file a suit to get someone to reply or something this is ridiculous.
At the bare minimum someone can at least tell us they're looking into it.
do you guys
http://community.starhub.com/t5/MaxInfinity-Fibre-BroadBand/Consistent-lag-with-Diablo-3-America-server/td-p/70915
even
http://community.starhub.com/t5/MaxInfinity-Fibre-BroadBand/High-Latency-600ms-on-Diablo3-connecting-to-the-US/td-p/88317
care
https://www.facebook.com/StarHub/posts/10152467457172719?reply_comment_id=10152469714832719&total_comments=1
enough http://us.battle.net/d3/en/forum/topic/12249395072
to give a reply?
http://forum.lol.garena.com/archive/index.php?t-37080.html
I'm not even bitching and whining over something that is happening over the past week. This is stuff from 2013, you'd think by now you'd figure out what is going on after 730 days right? right? oh wait i forgot no one is there.
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good88
Honored Contributor
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24 Messages
5 years ago
I got 650ms to USA and 950ms to UK.
Poor connection and junk technical support.
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Jere_Lim
Community Manager
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1.1K Messages
5 years ago
We are aware of the issue that you guys have been facing with your fibre connection. Please be assured that we are looking into this and will provide updates on it.
If my post answers your question, please click on the "Accept as Solution" button!
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good88
Honored Contributor
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24 Messages
5 years ago
So where's the update?
We have had this high latency for several days now.
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good88
Honored Contributor
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24 Messages
5 years ago
Issue still unsolved.
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Espresso
Senior Commentator
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3 Messages
5 years ago
You might want to post to their Facebook page, then more people can decide whether to sign up with Starhub or not.
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buzztiger
Esteemed Commentator
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5 Messages
5 years ago
Is it still unsolved ? I was also thinking of switching to starhub from red camp coz of attractive prices. I use the internet mainly for online gaming. Usually its battlfield 4. High pings in this game will ruin the experience.
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Ng Wei Hao
Alumni (Retired)
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269 Messages
5 years ago
Hi buzztiger,
Presently we are not aware of any high latency issue with regards to Online gaming.
Feel free to check out the latest Broadband offers here!
Alternatively you can also send me a PM with your call back details and we can than arrange for the sales team to call you.
We look forward to you joining Team StarHub
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