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Williamw

Valued Contributor

 • 

11 Messages

Tue, Jan 6, 2015 7:00 PM

Unstable Internet Connection of Fibre Broadband

Hi All,

 

Recently my home fibre broadband internet is unstable. Sometimes it become very slow and even no internet connection, then sometimes it is fine. Issue still remains after restarting the router and ONT. Is it any maintenance being conducted for fibre broadband and cause this issue? My house is located in Paya Lebar/Geylang area. Thanks.

 

Regards,

William

Responses

Williamw

Valued Contributor

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11 Messages

6 years ago

Ok. Let me try your suggestion first and see whether issue still exists. Thanks.

KaiBoon

StarHub Prepaid

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9K Messages

 • 

5 Points

6 years ago

When you are unable to surf, what is the LED status of the router and ONT?

Have you tried connecting directly to the ONT and see if there is any issue?
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Home is where the ♥ is
KaiBoon

StarHub Prepaid

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9K Messages

 • 

5 Points

6 years ago

If possible, you tried to monitor the connection after connecting your PC directly to the ONT. Let's troubleshoot the issue first.
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Home is where the ♥ is
Williamw

Valued Contributor

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11 Messages

6 years ago

The LED status of router remains in green. I did not notice about the LED status of ONT. I have not yet tried to connect directly to ONT. 

kon_sg

Home Networking Expert

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804 Messages

6 years ago

Wireless or wired?

Williamw

Valued Contributor

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11 Messages

6 years ago

Both wireless and wired. I am subscribing the Dual Broadband 1000 plan that has fibre broadband and cable broadband. When I use pc to ping, the fibre broadband internet connection is unstable but cable broadband is fine. 

Williamw

Valued Contributor

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11 Messages

6 years ago

After testing, the internet connection of ONT fine but not for the Dlink router. It still not stable either connecting to router directly or using wireless connection. How should I do?

KaiBoon

StarHub Prepaid

 • 

9K Messages

 • 

5 Points

6 years ago

Do you have a spare router?
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Home is where the ♥ is
Williamw

Valued Contributor

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11 Messages

6 years ago

It will come out the issue when starting but after 1 hour running it is fine.
Williamw

Valued Contributor

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11 Messages

6 years ago

I do not have spare router, just only the Dlink DIR-868L router for fibre broadband.

KaiBoon

StarHub Prepaid

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9K Messages

 • 

5 Points

6 years ago

Oh no. I am suspecting that the router might be faulty and thus causing the issue.
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Home is where the ♥ is
KaiBoon

StarHub Prepaid

 • 

9K Messages

 • 

5 Points

6 years ago

@Williamw

Please drop me a Private Message with your account details. I will arrange for further assistance on the issue encountered.
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Home is where the ♥ is
CSS

Honored Contributor

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32 Messages

6 years ago

I am also having problem with D-Link dir868L.  It is a batch problem?

KaiBoon

StarHub Prepaid

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9K Messages

 • 

5 Points

6 years ago

@CSS same symptom?
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Home is where the ♥ is

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