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New Commentator

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1 Message

Sun, Jan 15, 2017 6:00 AM

Unstable Fibre Cable connection

constant unstable wifi for the past 30 minutes, resulting with constant disconnections from the net. Restarted my internet box with no improvement.

 

Currently working on my work which requires information from the internet, would appreciate a fast response. Thank you.

Responses

Jolene_L

Community Relationship Manager

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1K Messages

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15 Points

4 years ago

Hi Eugene.2382, could you try out a direct connection from your ONT to your laptop/desktop using LAN cable? If that doesn't help, send me a private message with your StarHub Account Number, mobile number, email and contact number, we'll get our tech team to look into the issue. Thank you -Jolene 

-Jolene 

 

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New Commentator

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1 Message

2 years ago

Hello! 

 

Same problem, internet is constantly disconnecting. Web pages are loading after 20-30 sec waiting and typically even not loading wholly. 

JacksonTZG

Community Manager

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602 Messages

2 years ago

Hello iurii

 

If you're still experiencing issues as of now after rebooting all your devices, simply reply to my PM for further assistance. Smiley Happy 

 

- Jackson

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