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Zilver

Honored Commentator

 • 

10 Messages

Thu, Feb 7, 2019 4:00 AM

Unable to reach battle.net, https://us.forums.blizzard.com/

Hi,

 

I am unable to log into any of the blizzard games, world of warcraft and diablo3, if I'm selecting the Americas region.  I'm also unable to reach their battle.net site and their forums.  This has been the case since the morning of 7th Feb.  It's now 12 hours later, still unable to reach any of the above sites.

 

Can StarHub look into this?  If I switch to the 4G hotspot on my phone via SingTel it works.

 

Have power cycled routers etc.  Still not working.

 

Thanks.

Responses

Zilver

Honored Commentator

 • 

10 Messages

2 years ago

Thanks for that Kent. I know from other game buddies of other work arounds like changing DNS but StarHub should really fix this and not expect us to work around.

And I can't afford a vpn solution at the moment :-)

Senior Commentator

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3 Messages

2 years ago

Not sure if DNS works... I changed mine to the Google DNS but it doesn't work.  I'm not experienced with network stuff so this is all arcane to me.

 

Luckily I had an old VPN subscription from long time ago.  But I hear Blizzard may ban you if they see suspicious address, so I'm not too keen to use this method as well.

 

So yea, STARHUB, please fix this!!!

Senior Commentator

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3 Messages

2 years ago

Same issue.  When I use a VPN, it works.

Senior Contributor

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13 Messages

2 years ago

Same issue here, cannot reach https://us.battle.net/ also, cannot login to Black OPs 4 which need us.battle.net to authenticate, seems some DNS error in Starhub's server, if switch to Singtel, it works.

 

Please also update me the solutions. almost one day but seems nobody answer that.

Senior Contributor

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13 Messages

2 years ago

Amazing, it works now, one hour after I post it. I've to say the community is an amazing place and those web masters are owsome. I used to have very horrible experienced with starhub customer care/techinical support about the the latency, very simple issue but they spend almost 3 months not solve it. I decide to quit Starhub and post it in community, the webmaster help me to solve it within half an hour.

Senior Commentator

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3 Messages

2 years ago

Indeed, seems like issue resolved. Thank you.

Zilver

Honored Commentator

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10 Messages

2 years ago

Yes, finally fixed. Thank you.
StarHub

Customer Service

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397 Messages

2 years ago

Hi Kent_Dresden, thank you for waiting. We are glad that your issue has been resolved. Should you require further assistance, let us know. We'll be glad to assist you. Thank you.

StarHub

Customer Service

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397 Messages

2 years ago

Hi Zilver, thank you for waiting. We are glad that your issue has been resolved. Should you require further assistance, feel free to let us know. We'll be glad to provide assistance. Thank you.

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