William Kou's profile

Trusted Commentator

 • 

7 Messages

Sun, Oct 2, 2016 6:00 AM

Unable to connect to WoW Oceanic Servers

Hi, I had just done a traceroute to World Of Warcraft Oceanic server and it pings out when it is trying to connect overseas. Below is the tracert ping that I have done. Please take a look and get back to me ASAP.

 

Tracing route to 103.4.115.248 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 4 ms 2 ms 2 ms 2.16.182.58.starhub.net.sg [58.182.16.2]
3 2 ms 2 ms 2 ms an-ts-br05.starhub.net.sg [183.90.44.33]
4 3 ms 3 ms 2 ms six2-uts-int04.starhub.net.sg [183.90.44.26]
5 3 ms 2 ms 3 ms six2asr9kts01.starhub.net.sg [203.117.34.9]
6 2 ms 2 ms 2 ms 203.116.189.178
7 3 ms 2 ms 2 ms 203.117.36.93
8 3 ms 3 ms 2 ms 203.117.36.26
9 4 ms 3 ms 3 ms w118012021.w118012.starhub.net.sg [203.118.12.21]
10 3 ms 2 ms 2 ms w118012009.w118012.starhub.net.sg [203.118.12.9]
11 3 ms 3 ms 3 ms 203.118.2.29
12 3 ms 2 ms 2 ms an-ats-int11.starhub.net.sg [203.118.15.114]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Responses

Santosh Rai

Alumni (Retired)

 • 

1.2K Messages

5 y ago

Hi Zilver, 

 

Our customer service team has contacted you on this matter yesterday and they're following up with you on this matter.

 

Thanks 

Zilver

Honored Commentator

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10 Messages

5 y ago

Happened again StarHub. I've sent my logs and 2 of my guildies' to your help desk email. Please follow up. it's been 2 months with this problem. I'm sure you are competent enough to fix this.
Jolene_L

Community Relationship Manager

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1.1K Messages

 • 

82 Points

5 y ago

Hi @Zilver, are you still facing this issue? -Jolene 

Zilver

Honored Commentator

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10 Messages

5 y ago

Issue happened on Sunday from 8pm onwards during the prime time for gaming.  It was still problematic (couldn't even log in) even at 11pm when I gave up and went to sleep.

 

Miraculously, on Monday it was normal at 8pm and I was able to raid.

 

Please StarHub investigate why frequently all the StarHub warcraft players either get extreme latency or cannot login on Sundays!

Santosh Rai

Alumni (Retired)

 • 

1.2K Messages

5 y ago

Hi @Zilver,

 

Our network team has applied fix to the connectivity on Monday. As such if you face any further issue do let us know.

 

In the meantime, happy hunting on the Broken Isle....

 

For The Horde or Alliance? 

Zilver

Honored Commentator

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10 Messages

5 y ago

Thanks for the update. Will monitor and pray hard I can raid on Sunday
Santosh Rai

Alumni (Retired)

 • 

1.2K Messages

5 y ago


@Zilver wrote:
Thanks for the update. Will monitor and pray hard I can raid on Sunday

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