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Valued Commentator

 • 

2 Messages

Fri, Apr 6, 2018 2:00 AM

Unable to connect to internet

HI starhub,

 

My fibre broadband has been down for 1 day, the issue is my router does not indicate a green light to show its connected to the internet. the indications of the modem shows that its connected to the internet. i restarted the modem and my router umpteen times but the problem still persists.

 

i have seeked your helpdesk support for help but they are unable to solve it and they told me to wait for a call from ur tech support team but still no reply yet.

 

Pls advise me what i should do, i need to get my internet up asap 

Responses

Accepted Solution

Josephine C

Genius

 • 

861 Messages

3 years ago

Glad to hear that! Thanks for the update! Let us know should you require any further assistance.

Josephine C

Genius

 • 

861 Messages

3 years ago

Hi mp3mixsg,

 

please send me a private message with your name, NRIC/FIN, contact number and email address so that I can get in touch and assist you further. Thank you

Valued Commentator

 • 

2 Messages

3 years ago

Hi there, your tech support came to my place and instructed the backend team to flush out the IP addresses and MAC Addresses, working well now.

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