emoisevil's profile

Senior Commentator

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3 Messages

Mon, Oct 13, 2014 3:00 AM

Unable to connect to internet via WIFI

Hi.

 

I am unable to connect to my home WIFI through iphone,ipad or laptop.

 

On the iphone it says, "unable to join the network". 

It wont connect via wifi on the laptop.

As for my PC, its fine because its connected via the ethernet cable.

 

How do I resolve this matter?

 

Fibre-ready Wireless Home Gateway D-Link DVG-N5402SP

Fibre-ready Wireless Home Gateway Huawei HG256s

Responses

KaiBoon

StarHub Prepaid

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9K Messages

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5 Points

7 y ago

Have you tried doing a factory reset on your Home Gateway and reconfiguring the wireless network again?

Senior Commentator

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3 Messages

7 y ago

Hi,

 

I am sorry to ask this, but how do I reset the Home Gateway?

KaiBoon

StarHub Prepaid

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9K Messages

 • 

5 Points

7 y ago

There is a reset button at the back. Simply press it from 10-15 seconds to do the factory reset.

Senior Commentator

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3 Messages

7 y ago

ok ive reset it. now it says dns server not responding
KaiBoon

StarHub Prepaid

 • 

9K Messages

 • 

5 Points

7 y ago

Please leave us your details over at http://bit.ly/StarHubQuery and the Customer Service Team will be in touch to assist you further.

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