Terminate Broadband Service after Contract Expire

This depend on which broadband service are you on contract, as you did not indicated.

For Cable broadband and if there is no device to return.

You can contact HOTline 1633 CS to terminate, as this is with immediate effect.

Alternately you can write to forum staff to assist you on this matter, refer to last para.

For Fibre broadband, as you have to return the ONT to certain Starhub shops to terminate.

Location: Plaza Singapura level 1 only/Tampines Mall/Nex.

Should you required further assistance, do write to forum staff.

Do PM (private message) forum staff to look into your case on this matter.

On top right next to your name click on the Icon and select the Message icon.

As in email format, select >> Compose New Message

In the *Send to; forum staff >>  Amy_Law, Jolene_L     [Note: Do input exactly or copy & paste.]

Please submit and provide with the following information;

Registered subscriber Name, NRIC/FIN number, contact, email.

How to send a PM (Private Message) on StarHub Community?

i am not starhub staff &or related to.

Hi pandaxfly, can you share with me on the reason for termination?  Rest assured that we are here to assist our customers who are facing with service related issues. Please send me a private massage with your StarHub Account number, NRIC/FIN, contact number and email address so that I can get in touch and assist you further. Thank you.- Josephine

Thank you

Hi,

Ive been on hold on the 1633 hotline for the past 37 minutes but since I’ve to return to life, I’ve decided to drop a note here instead.

My dual broadband contract has ended and I’d like to switch to the 1gb plan instead. But not sure if the “customer care consultants are still busy” isue is going to become the bane of my existence if I continued to remain with Starhub.

Either way, I’d like to terminate the dual broadband plan.

Please contact me at 98449931 if necessary so that I can get this done.

I am having the exact same issue. Can someone from StarHub please contact me?

Hi I like to terminate my dual broadband. It has no contract. What do I generally need to return? I cannot get through the hotline. Please pm me. 

Hi Host

Can you provide me with your full name, NRIC, contact number and email address via Private Message and we'll keep in touch?

Hi canoebuilder001

Let me assist you with this. Can you provide me with your full name, NRIC, contact number and email address via Private Message and we'll keep in touch?

Hi jeryune,
Thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to http://m.me/starhub (https://twitter.com/StarHubCaresfollow noopener noreferrer">http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!
Rio

Hi,

I would like to terminate my no contract broadband

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@Priya_R wrote:

Hi canoebuilder001

 

Let me assist you with this. Can you provide me with your full name, NRIC, contact number and email address via Private Message and we'll keep in touch?

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i would like to terminate my no contract fiber broadband