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darez

Trusted Commentator

 • 

8 Messages

Mon, May 6, 2019 7:00 AM

Still no internet access after Starhub technician came by.

Can anyone help if my setup is correct as I cant reach any phone agent on Starhub's phone support.

 

This morning a Starhub technician arrived at my apartment to set up fibre internet. He said my data point and termination point are in my kitchen so he connected this modem (Nucleus Connect) to them there.

 

KitchenKitchenKitchenKitchen

After that he connected my router to the data point in my living room like the photos below. However, he said my modem is the older white version, and he called some party to make adjustments. Finally, he said my internet should be up by later evening. However, it's past 10pm and I still have no internet access.

 

Is everything setup correctly? Will try to call Starhub again tomorrow...

Responses

darez

Trusted Commentator

 • 

8 Messages

a year ago

Living Room routerLiving Room routerliving room routerliving room router

Jere_Lim

Community Manager

 • 

1.1K Messages

a year ago

Hi darez, we have replied you. Thank you 


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Jere_Lim

Community Manager

 • 

1.1K Messages

a year ago

Hi darez, please PM us your subscriber name, registered Hub ID / email address and mobile number >> HERE << we’ll arrange for assistance. Thank you.


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darez

Trusted Commentator

 • 

8 Messages

a year ago

Where did you reply to me? Did you mean your above posts?

I tried sending you a PM but received this error

"Correct the highlighted errors and try again. One or more of these members do not have private messages enabled. Their names have been removed from the Send to list."

Jere_Lim

Community Manager

 • 

1.1K Messages

a year ago

Hi darez, we will advise you to PM us via facebook at http://m.me/starhub. Thank you 


If my post answers your question, please click on the "Accept as Solution" button!

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