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Onecustomer

Respected Contributor

 • 

16 Messages

Sun, Mar 3, 2013 3:00 AM

still doesn't work

Hi, Dear StubHub,

 

Since I switch my plan to fibre, my internet connecton is very bad, drop frequently.

even Dlink change the new version, unfortunately, my internet doesn't work properly and reliable.

Three months after does starhub CAN find soltion? three month already!!!!

I request to swich back my old plan.

 

disappointed!!!!!!!

 

Responses

KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hi Onecustomer

 

Could you PM your details to me? Thank you.

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Home is where the ♥ is

Respected Contributor

 • 

16 Messages

8 years ago

Hi, i spend  a lot of time on this , it's not wireless, it's a oneroom wireless fibre,

starhub , can you figure out problem? I went to any other room, wifi can not connect internet reliable and very low speed., DLink upgraded however doesn't work, so does starhub really want to solve problem?

IncTEh

Android™ Expert

 • 

1.4K Messages

8 years ago

When I was using the D-link router, I have no problem connecting to it via wifi 2 rooms away. Make sure you place your router in a more centralised location, away from the walls. Each wall will approximately cut the wireless signal by 30-40%. I have no idea why your router cannot transmit out of the room, unless your room is very big or is made of lead wall.
__________________________________________________
I am not a staff from StarHub. My post does not represent StarHub in any way.
Magicguy

Honored Contributor

 • 

53 Messages

8 years ago

Hi Starhub,

 

I've recently upgrade my current MaxOnline plan to MaxInfinity 150m and SH technician will be coming down on 26th March for installation, however seen alot of complaints about the Fiber Optic connection and the Router problem from the forum and it really worries me if I will experience the same issue as the others. I really regret in upgrading the plan and is it possible to reverse the upgrade without paying any penalties? 

 

 

Shuin76

Respected Contributor

 • 

17 Messages

8 years ago

I'm planning upgrade my maxonline to fibre to. i also using Dlink router. After see all this post I kinda worry about it.

Plus need to ask, my currently modem was the cable modem(with phone line). If I change to fibre did I need to change my modem, if needed will have the extra charge. The fiber installation time is how long??

KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hi Magicguy

If your concerns is on the wireless speed, you can consider to bridge your own router to the Home Gateway.
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Home is where the ♥ is
KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hi Shuin76

 

The time that you need to wait for the installation is depends on the number of subscribers who are signing up for Optic Fibre Broadband as there are limited installation slot available each day.

========================================
Home is where the ♥ is
Magicguy

Honored Contributor

 • 

53 Messages

8 years ago

Hi Starhub,

 

If I were have to bridge the router, why should I have to pay for the router in the first place? (according to Jun Hao, the D-link router is chargeable at $80 ) And why can't I get a better router instead of D-link's as this is not a free router? In that case, can I opt for a better router instead of D-link's since this is chargeable?

 

Currently I am uisng a  cisco DPC3925 modem + router with digital voice support. Hence, once I switch to max-infinity plan, so what type of router you recommending?

 

Lastly, under what circumstances can I opt for direct OPT?

IncTEh

Android™ Expert

 • 

1.4K Messages

8 years ago

Hi Magicguy,

The D-Link router is provided to me FOC, the charges on the router is dependent on the promotion plan you subscribe to. If you opt for direct ONT, you will need your old cable modem for digital voice. As for recommendation for routers, I would say ASUS RT-N66U. It is costly though at about $260. I am using TP-Link TL-WDR4300, which is working pretty decently for me, and I got it at $90. Both are dual band routers.

Lastly, just inform KaiBoon if you want to opt for Direct ONT.

Cheers
__________________________________________________
I am not a staff from StarHub. My post does not represent StarHub in any way.

Respected Contributor

 • 

16 Messages

8 years ago

I don't agree, I tested to use the TPLINK as bridge and doesn't change any other configuration, the performance has been much improved. So it proves DLink has poor singal quality

Magicguy

Honored Contributor

 • 

53 Messages

8 years ago

Hi IncTEh,

Thanks for the message, however still have some doubts with regards to the set up/connection need your expertise advise
1, If I've opt for my own router (N66U) do I still need the Dlink router as HG?
2, And how's the connection like? (TP->ONT->HG N66U->Cisco DPC3925 CM->Aztech Home plug?)

Thanks in advance


IncTEh

Android™ Expert

 • 

1.4K Messages

8 years ago

hi Magicguy,

If you opt to go for direct ONT, your configuration will be ONT -> N66U ->(your home plug if you uses it)
However, if you opt for direct ONT, you will need to use your cable modem for digital voice. (cable point -> VeCM -> phone)

Alternatively, if you opt for bridging, ONT -> Dlink router -> N66U, there will be no requirement for your cable modem.

I personally recommend direct ONT as bridging might lead to packet losses as more devices are used.
__________________________________________________
I am not a staff from StarHub. My post does not represent StarHub in any way.
Magicguy

Honored Contributor

 • 

53 Messages

8 years ago

Thanks for the infos IncTEh.
Received call from SH sale dept today saying that, it is ok for me to use my own router instead of Dlink RG. Does it mean direct ONT have been approved SH?
KaiBoon

Hub Master

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9K Messages

8 years ago

Hi Magicguy

 

You can call 1630 to confirm. Alternatively, I can check for you.

========================================
Home is where the ♥ is
KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hi Magicguy

Could you PM your details to me?
========================================
Home is where the ♥ is

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