SyazwanM's profile

New Commentator

 • 

1 Message

Wed, Dec 5, 2018 5:00 AM

StarHub Cisco Internet Modem DPC3925 No Internet

Hi!

 

My mom has alerted me that the internet connection at home has been unsuccessful since 3rd December 2018. When I have come to take a look, I observed the following:

 

The light for the US (upstream) has been blinking non-stop, however the light for power and DS (downstream) is steady.

 

I have tried turning off and on again for the modem but the problem persists. I have also disconnected the cable from the modem and placed it back again but still unsuccessful.

 

May I know if there are any other troubleshooting methods I can take so that I could restore the internet connection in my mom's home?

 

Looking forward to a favourable reply.

 

Thanks and regards,

Syazwan

Responses

eric3743

Grand Guru

 • 

4.4K Messages

3 y ago

Hi,

 

Have you try to contact hotline 1633 direct to Broadband Tech support line, not CS.

Let the Support staff to know about your problem with the internet connection.

 

 

 

 

i am not starhub staff.

Lyn L

Community Manager

 • 

643 Messages

3 y ago

Hi, please PM us your subscriber name, registered Hub ID / email address, service address and mobile contact number HERE, we’ll arrange for assistance. Thank you.

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