Starhub charged extra for redundant cable broadband
I called Starhub regarding their modem issue and their technician was also enquiring why my house uses both Fibre and Cable broadband. Apparently 2 years back they sent a letter saying it is compulsory to 'boost' my internet speed and I have to sign up for fibre broadband. In the past I only had one cable broadband in the room upstairs and I used a network adapter to tap into the wifi upstairs. The technician came to my house and told my mother she needs both dual and cable broadband - one for upstairs and one for downstairs.
And only yesterday, over the servicing of modem did I discover that this is totally untrue! Starhub is making me pay extra for this cable broadband which is going to be redundant soon! So while everyone is paying $29.90 for 500mbps for fibre broadband, I am paying $39 for 500bmps. Extra $10 for this 'cable broadband' when I already have got fibre broadband.
So for the past 2 years we have been paying more for a redudant service! For some reason, the technician who came to my house 2 years ago to fix my fibre broadband, did not bother to create an access point downstairs and still gave wrong information saying I need BOTH for my internet to work. I don't stay in a big landed house and my home area isn't big.
I called 1630 and all the CSO can do is to insist the technician did not give the wrong information to my mother. But yet she also does not know why I need both fibre and cable in my house. Yes, that is exactly what I want to know too! Starhub why are you charging me for cable when I don't need it since I already have fibre?! And what did your technician do to my access point? Until I can only get fibre access upstairs and just a few steps away I can't access the internet?!