U

1 Message

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1 Point

Wed, Apr 21, 2021 8:43 AM

slow internet

Slow internet. Even no connection to the internet in the evening.

Carla_P

Moderator

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5.8K Messages

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3.5K Points

7 m ago

Hi @user_9beb92, I'm sorry to hear about this. Just to check, what router are you using? Are you on a wired or wireless connection? Please help us perform some basic troubleshooting steps below to resolve or get to the bottom of your broadband issue. Reboot all your equipment in the following sequence:

   1. Turn OFF the power of the PC/Laptop, followed by the router and finally the Optical Network Terminal.

   2. Ensure all your cables are correctly connected and secured.
    > Fibre patch cord (yellow cable connecting Termination Point and Optical Network Terminal)
    > LAN cable (cable connecting Optical Network Terminal to PC/Laptop/router)

   3. Wait for 1 minute. Turn ON the Optical Network Terminal power and ensure that the LED lights are green and steady. Then turn ON the router and wait for the LED lights to be stable. Last but not least, turn ON your PC/Laptop and connect to the WiFi network.

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