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New Commentator

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1 Message

Sat, Feb 8, 2020 5:00 PM

Reporting of Broadband Outage

I have been trying to report a current broadband outage, but Starhub offers no way of contact:

 

  • There is no reporting function in the account web interface.
  • Calling the hotline requires inpu of totally irrelavant personal details, but I have no way of entering letters on my phone
  • Requiring NRIC/FIN data inpiut is highly questionable in terms of privacy protection anyway
  • The only way to get to Starhub is "investor relations"

 

I strongly suggest that Starhub mend this substantial deficiancy in an instant AND I would also much appreciate, if Starhub would attend to the broadband outage by first contacting me at the e-mail provided.

 

Thank you.

 

 

Responses

Carla_P

Moderator

 • 

1.6K Messages

7 months ago

Hi @tkruemmer, I’m very sorry that you’re having issues with your broadband connection. I highly suggest that you reach out to our Customer Care Support team on Facebook or Twitter so that we can log a case regarding your concern.

 

Also, I would like to reiterate that there are instances that StarHub needs to do verification of information from its subscriber for security purposes. Thanks.

 

 

~ Carla

 

 

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