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lazzydidi

New Commentator

 • 

1 Message

Mon, Sep 9, 2013 6:00 AM

Relocation of services

I am very disappointed with the services provided by Starhub.

 

I’ve been waiting for the call from Starhub Customer Call centre regarding the relocation of the open net fibre over at my new house. After two weeks, which is 9 September 2013, a person finally called back and tell me the relocation procedures. I called a total of 3 times over two weeks. But all these are okay.

 

The person then told me to relocate the fibre internet connection cost me over $100, the person coming down to install cost $50 plus dollars, and an activation fee of $30 over dollars. This is ridiculous! A total of $192+ dollars to reactivate my internet just because I moved house? 

 

I asked the price of cancelling the internet connection and it costs only $150. If I signed up for Singtel open fibre everything is free, no installation costs and activation fee. Why is Starhub after service so ridiculous? This kind of service should be free isn’t it? If not it makes more sense to cancel the contract and switch over to Singtel.

 

Another issue is, they are not providing a overall solution for my cable tv, phone, and internet. I'm moving house, everything including billing has to change. But i have to make a call one by one, and wait for them to contact the "relevant department" to call back which takes i don't know how long. 

 

My family have been a loyal customer of Starhub since many years ago. My whole family phone subscription is under Starhub, Cable tv, and internet. It’s saddening to know that the service charge after service is so bad and ridiculous.

 

Please advise what optimal or best solution you can provide. Hope to hear from you as soon as possible.

 

 

Responses

KaiBoon

Hub Master

 • 

9K Messages

6 years ago

Let us assist you further, please leave us your details over at http://bit.ly/StarHubQuery and the Customer Service Team will be in touch with you.

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Home is where the ♥ is
hanojc

Respected Commentator

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4 Messages

6 years ago

what can this process do for me??? if i email or leave a message there, is it gonna do big difference???

Valued Commentator

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2 Messages

6 years ago

hi, i am going to move soon and need help in relocating my fibre but i am not too sure whats the procedure like. Can anybody help?

New Commentator

 • 

1 Message

6 years ago

Dear Starhub Manager,
I'm also experiencing the same thing since 20th Dec- your technician has not called back regarding my Relocation. I've made many calls to customer service, n they have sent many emails to experdite my case... but nobody has responded. This is not the right way to treat your long-term customers. My wifi is now still serving at my old place where nobody is using it, and I paid my subscription which is I'm NOT using!

Valued Commentator

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2 Messages

6 years ago

I have requested for a relocation service for my fibre broadband service recently and the work is set to be on the 5th January 2015. However, after dropping by at the Starhub outlet in Vivo City and talking to one of the service staff there, I realised that to relocate is actually more expensive than terminating my contract with Starhub. I called 1633 and requested to cancel my relocation services but I was told that I would need to pay a cancellation of $200 plus, which is more expensive than the relocation service fee of $190 plus. I think this is absurd! Why do I need to pay for something that is not being carried out yet?

New Commentator

 • 

1 Message

6 years ago

Hi all,

 

I just shared my bad experience with Starhub Fiber relocation.

I called starhub on last wed to inform them i want to relocate my Fiber to my new home, and then they inform me all the service charge which i need to pay which is total around S$ 190.

I said okay with that since i don't have much choise, and they said someone will call you within 2 days to make an appointment and more details information.

After waiting for 4 days nobody call me, so i decide to call again on monday 12 Jan 2015. and I repeated to CSO, i willing to pay but why nobody call me?? I need that urgent ( because i already stayed in new location ). Then she only said okay sir within 2 days someone will call me to make an appointment..

Until today nobody call me.

I just wonder to Starhub this kind of service was not free and some more not cheap ( almost S$200 ) and customer already willing to pay, but why the response very slow???

Where is Starhub SLA??? 2 days someone will call???

Does it fair for customer?? Customer willing to pay but no good and fast service offered by Starhub.

If this Fiber Relocation was free I will not comment anything as consider as best effort ( long queue ) so need to wait. BUT???? This pay ( again almost S$200 ).

It really unfair fo us as customer. Starhub can request for service charge very high so customer can request for SLA and good service also. ( But in my case i got nothing ).

For your info, I already Starhub customer for almost 4 years.

If Starhub really can not commit with the service charge and the SLA also the service given then better make it free ( at least can said to customer : " Sorry sir since we freed it please wait, long queue" ) it more make sense.

Very very dissapointed with starhub paid service ( expensive but Not Good at all ).

Again... I willing to pay.. But no action at all from Starhub...

Just sharing this a real story.

 

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