Relocation of services
I am very disappointed with the services provided by Starhub.
I’ve been waiting for the call from Starhub Customer Call centre regarding the relocation of the open net fibre over at my new house. After two weeks, which is 9 September 2013, a person finally called back and tell me the relocation procedures. I called a total of 3 times over two weeks. But all these are okay.
The person then told me to relocate the fibre internet connection cost me over $100, the person coming down to install cost $50 plus dollars, and an activation fee of $30 over dollars. This is ridiculous! A total of $192+ dollars to reactivate my internet just because I moved house?
I asked the price of cancelling the internet connection and it costs only $150. If I signed up for Singtel open fibre everything is free, no installation costs and activation fee. Why is Starhub after service so ridiculous? This kind of service should be free isn’t it? If not it makes more sense to cancel the contract and switch over to Singtel.
Another issue is, they are not providing a overall solution for my cable tv, phone, and internet. I'm moving house, everything including billing has to change. But i have to make a call one by one, and wait for them to contact the "relevant department" to call back which takes i don't know how long.
My family have been a loyal customer of Starhub since many years ago. My whole family phone subscription is under Starhub, Cable tv, and internet. It’s saddening to know that the service charge after service is so bad and ridiculous.
Please advise what optimal or best solution you can provide. Hope to hear from you as soon as possible.