Relocation of fiber is very slow
I called hotline for service address change for my fiber broadband & they say they will call me back in 48 hours & till Thursday no one call me for appointment for relocation of fiber broadband. So today I called again & check my request status & they said they will call u back in 48 hours. I don’t understand 48 hours count from when the request is logged or based on what. I called them again Thursday evening & they say they will forward my case & relevant department will call me back for appointment to do relocation of fiber broadband & said I need to wait another 2 more days.
I was wondering that many people relocate fiber broadband too often that StarHub can’t even keep the service level they mentioned when customer called in?
I may may switch back to normal cable broadband after my current fiber broadband is complete. It’s just not convenient for customers when they want to relocate to new address.