I

3 Messages

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3 Points

Sun, Oct 10, 2021 2:31 PM

RECONTRACT

I have completed my full 24months contract with starhub,

Apparently, all the promotions are only for new customers. So if i dont feel wanted here i was just switched to another provider.

Also if i want to cancel my service, was told that i have to pay a $30+ disconnection fee for the internet service.

Very sneaky move from starhub...

Carla_P

Moderator

 • 

5.5K Messages

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3.3K Points

17 d ago

Hi @ianyeo, apologies if we did not meet your service expectations. Please note that our promotion varies from time to time and are subject to changes. Moreover, the disconnection fee is to cover the administrative fee for termination. 

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