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Senior Commentator

 • 

3 Messages

Mon, Mar 19, 2018 10:00 AM

Pls Help! "The NRIC / FIN provided does not belong to a valid customer"

When I tried to link Hub ID to Starhub Accounts I always get the ERROR - 

The NRIC / FIN provided does not belong to a valid customer,can anyone help to solve this?

 

 

Responses

Amy_Law

Alumni (Retired)

 • 

3.3K Messages

3 years ago

Certainly, Colby. Please send me your full name, NRIC/FIN number, contact number and email via Private Message and I'll check. 

- Amy
Amy_Law

Alumni (Retired)

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3.3K Messages

2 years ago

Hi @ mintszk

 

Please send me your full name, NRIC/FIN number, contact number and registered address via Private Message and I'll arrange for follow up.

- Amy

New Commentator

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1 Message

2 years ago

Same problem as Colby1991.

I'm a new customer trying to signup online for their 1Gbps fibre broadband. Created a Hub iD to do so.

When trying to subscribe to the plan, there was a prompt telling me to upgrade my Hub iD before the transaction can be completed.

But when I proceeded to upgrade my Hub iD, I get the same error message as TS which of course if really silly since I'm a new customer and wouldn't have any existing Starhub accounts to link to!

Help me on this please.


New Commentator

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1 Message

2 years ago

Hi

Please help i got the same problem too

Everytime I tried to link my Hub iD to my StarHub Account via NRIC

The message appears: 

The NRIC you provided does not belong to a valid customer

 

please assist thank you.

Valued Commentator

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2 Messages

a year ago

Hi ,

 

i am facing the same issue. Please Help!

 

Full name: Pankaj Tiwaskar,

NRIC/FIN number: ,

contact number : 

email: 

Jere_Lim

Community Manager

 • 

1.1K Messages

a year ago

Hi Pankajtiwas, able to elaborate on your concerns ? Thank you 


If my post answers your question, please click on the "Accept as Solution" button!

Valued Commentator

 • 

2 Messages

a year ago

On the website i get an error *"The NRIC / FIN provided does not belong to
a valid customer" *when i go to Managed services and try to enter the fin
number.
[image: image.png]

Also I want to cancel the sports pack from starhub go app as soon a s
possible.I don't want to pay again for no reason. it is very difficult to
cancel the services. It snot helping to call the customer care also as they
are not able to pull the account.

Let me know what can be done here.

Pankaj
JacksonTZG

Community Manager

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602 Messages

a year ago

Hi pankajtiwas,

 

I see your PM and will attend to you there. Smiley Happy

 

- Jackson

New Commentator

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1 Message

a year ago

Hi ,

 

I am facing the same issue. When I try to link Hub ID to Starhub Accounts I always get the error messgae -  The NRIC / FIN provided does not belong to a valid customer
Kindly help with this.

 

Thanks,
Himanshu Tiwari

Lyn L

Community Manager

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643 Messages

a year ago

Hi Himanshu Tiwari, thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!

Senior Commentator

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3 Messages

8 months ago

what details u need

Senior Commentator

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3 Messages

8 months ago

mine too...i cant link it...help pls....

 

[Personal contact details have been removed]

Carla_P

Moderator

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1.6K Messages

8 months ago

Hi @syedfadzil, first of all, I want to inform you that I have removed the private information you posted here to safeguard your private information. To address your concern, please reach out to us on Facebook or Twitter for further assistance as this requires us to check your account details. 

 

 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!
Carla_P

Moderator

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1.6K Messages

8 months ago

Hi @syedfadzil, please contact us on Facebook or Twitter instead wherein they'll ask you the details needed to further assist you with your concern. Sorry, I don't have access to you account details. 

 

 

 

 

~ Carla

 

 

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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Senior Commentator

 • 

3 Messages

8 months ago

ok i have message there in facebook

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