Senior Commentator
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3 Messages
Pls Help! "The NRIC / FIN provided does not belong to a valid customer"
When I tried to link Hub ID to Starhub Accounts I always get the ERROR -
The NRIC / FIN provided does not belong to a valid customer,can anyone help to solve this?
Responses
Amy_Law
Alumni (Retired)
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3.3K Messages
3 years ago
Certainly, Colby. Please send me your full name, NRIC/FIN number, contact number and email via Private Message and I'll check.
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Amy_Law
Alumni (Retired)
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3.3K Messages
3 years ago
Hi @ mintszk
Please send me your full name, NRIC/FIN number, contact number and registered address via Private Message and I'll arrange for follow up.
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mintszk
New Commentator
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1 Message
3 years ago
I'm a new customer trying to signup online for their 1Gbps fibre broadband. Created a Hub iD to do so.
When trying to subscribe to the plan, there was a prompt telling me to upgrade my Hub iD before the transaction can be completed.
But when I proceeded to upgrade my Hub iD, I get the same error message as TS which of course if really silly since I'm a new customer and wouldn't have any existing Starhub accounts to link to!
Help me on this please.
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Brandon5566
New Commentator
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1 Message
2 years ago
Hi
Please help i got the same problem too
Everytime I tried to link my Hub iD to my StarHub Account via NRIC
The message appears:
The NRIC you provided does not belong to a valid customer
please assist thank you.
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pankajtiwas
Valued Commentator
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2 Messages
2 years ago
Hi ,
i am facing the same issue. Please Help!
Full name: Pankaj Tiwaskar,
NRIC/FIN number: ,
contact number :
email:
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Jere_Lim
Community Manager
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1.1K Messages
2 years ago
Hi Pankajtiwas, able to elaborate on your concerns ? Thank you
If my post answers your question, please click on the "Accept as Solution" button!
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pankajtiwas
Valued Commentator
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2 Messages
2 years ago
a valid customer" *when i go to Managed services and try to enter the fin
number.
[image: image.png]
Also I want to cancel the sports pack from starhub go app as soon a s
possible.I don't want to pay again for no reason. it is very difficult to
cancel the services. It snot helping to call the customer care also as they
are not able to pull the account.
Let me know what can be done here.
Pankaj
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JacksonTZG
Community Manager
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602 Messages
2 years ago
Hi pankajtiwas,
I see your PM and will attend to you there.
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htiwari365
New Commentator
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1 Message
a year ago
Hi ,
I am facing the same issue. When I try to link Hub ID to Starhub Accounts I always get the error messgae - The NRIC / FIN provided does not belong to a valid customer
Kindly help with this.
Thanks,
Himanshu Tiwari
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Lyn L
Community Manager
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643 Messages
a year ago
Hi Himanshu Tiwari, thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!
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syedfadzil
Senior Commentator
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3 Messages
a year ago
what details u need
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syedfadzil
Senior Commentator
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3 Messages
a year ago
mine too...i cant link it...help pls....
[Personal contact details have been removed]
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Carla_P
Moderator
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3.1K Messages
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1.2K Points
a year ago
Hi @syedfadzil, first of all, I want to inform you that I have removed the private information you posted here to safeguard your private information. To address your concern, please reach out to us on Facebook or Twitter for further assistance as this requires us to check your account details.
~ Carla
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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions.
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!
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Carla_P
Moderator
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3.1K Messages
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1.2K Points
a year ago
Hi @syedfadzil, please contact us on Facebook or Twitter instead wherein they'll ask you the details needed to further assist you with your concern. Sorry, I don't have access to you account details.
~ Carla
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Some of my posts, opinions and views here do not reflect my position and StarHub's opinions.
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!
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syedfadzil
Senior Commentator
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3 Messages
a year ago
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