U

3 Messages

 • 

3 Points

Wed, Jul 7, 2021 4:43 AM

Packet Losses

Hi,

I'm noticing packet losses while hopping towards a Taiwan Server. Can we figure out how to optimize my connection here? The packet loss is significant at high 40s% to 50%...

If I use a network optimizer (WTFast) in this case, I'm still seeing packet losses somewhere along the way.

So for good order, tried Google.com (This should be generic enough to show a problem?) as well and here it is:

So clearly this is a consistent issue for certain destination addresses (Not experiencing any Packet loss to starhub.com or mit.edu). I have also noticed other threads citing similar issues.

I would really appreciate if the routing/technical team can look into this as it does affect the quality of service here.

Thanks in advance.

Responses

Jolene_L

Community Relationship Manager

 • 

1.1K Messages

 • 

82 Points

2 m ago

Hi @user_ca9e1e,

Let us investigate. May I know what Taiwan server are you trying to access - is it a gaming server or accessing a Taiwanese website? 

Thanks!

Jolene 

3 Messages

 • 

3 Points

@Jolene_L 

Any updates on this, please?

3 Messages

 • 

3 Points

2 m ago

Hi Jolene,

This is a game server which makes the packet loss very significant.

Do help to check, thank you!

Carla_P

Moderator

 • 

5.2K Messages

 • 

3K Points

2 m ago

Hi @user_ca9e1e, according to our relevant team, there’s no losses at the final hop on the screenshots you've provided. Moreover, packet loss is common but it does not affect your internet experience because the final hop has no packet loss. 

Get Started

Get Started