FK

1 Message

 • 

1 Point

Thu, Mar 25, 2021 5:34 AM

Not able to get wifi

No wifi connection .

Tried power off and on but still same problem .

can I get service man at home ? 

Responses

Carla_P

Moderator

 • 

4.3K Messages

 • 

2.1K Points

2 m ago

Hi @Fiona Kim, sorry for the inconvenience this has caused. If your internet or WiFi connection is down but it worked fine before, try to reboot your ONT modem and router with the following steps. 

 

Step 1: Unplug both your router and your modem (it should be your Optical Network Terminal) from the power outlet.

Step 2: Wait at least 30 seconds before you plug in only the modem and power it on.

Step 3: Now wait at least 60 seconds before doing the same for your router.

Step 4: Once your router’s on, wait at least 2-4 minutes (or simply check the router LED status to ensure your router is up) before you re-test your WiFi connection with your phone, laptop or tablet.

 

This way, some settings can be reset and newly released firmware and software updates might be installed to make your WiFi network work again.

 

~ Carla

 

 

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Some of my posts, opinions and views here do not reflect my position and StarHub's opinions. 
For account related matter, please seek help from our Customer Service team via Facebook Messenger.
Have a good idea? Tell us at our Ideas Exchange!

Get Started

Get Started