No internet for 2 days after getting ONT
Just received the ONT on Wednesday and did informed earlier that I want it to be direct ONT but the starhub guy mentioned that some configuration needs to be done in the backend and it should be up within 48 hours and they will call me if they require additional info.
Now it has been more than 48 hours and I still do not have any internet access. Called in and was informed that backend team requires my ONT to be on to be able to do troubleshooting. Wonders why nobody contacted me to request for the ONT to be online instead of having me to call in and check for the status.
Pretty upset about the poor follow up. If I don't call in, I wonder how more days of downtime will I get.