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Valued Commentator

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2 Messages

Sat, Oct 12, 2013 12:00 AM

Nintendo 3DS XL problem with establishing a stable connection.

I can surf the net on my computer just fine, I can even connect to the wifi using my phone and other laptops. However, my 3DS XL can't really connect to it. Weird thing is, the internet browser in the console works fine, but thats the only thing that works.

Responses

KaiBoon

Hub Master

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9K Messages

7 years ago

Do you have SafeSurf on your broadband connection? It might be affecting it.
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Home is where the ♥ is

Valued Commentator

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2 Messages

7 years ago

So if i have safesurf am i supposed to disable it? How do i check?

Windows™ Phone Expert

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476 Messages

7 years ago

Hi, you can manage SafeSurf here: http://safesurf.starhub.com/
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Windows Developer | @ReignOfComputer

Honored Commentator

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10 Messages

7 years ago

Hi, I am having this issue as well. Safe surf has been turned off. Really fustrating even bought a new router still no luck please advice me on what to do.

Senior Commentator

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3 Messages

7 years ago

I'm having problem with my 3DS XL when connecting to the internet. My other devices such as my pc , phone and ps vita could access the internet except for my 3DX XL. Also, my SafeSurf is deactivated. I have also went testing it on Singtel and M1, no problem at all.

 

Hope you can help me solve this problem. Smiley Happy

Windows™ Phone Expert

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476 Messages

7 years ago

Hi all, can you please post the Error Code you're receiving when connecting? I'd also need to know the game or software you're using and what action led to the Error.

 

To be really thorough, please also let me know if you're using MaxInfinity Fibre or MaxOnline Cable, and the current router you're using.

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Windows Developer | @ReignOfComputer

Senior Commentator

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3 Messages

7 years ago

MaxOnline Cable.


Error Code 003-2101

Honored Commentator

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10 Messages

7 years ago

Same as the above user max online as well as the error code. Problem occurs during connection test. Internet works fine for browsing but other than that it drops connection really fast on some rare occasions when I get the connection through on pokemon y. Router is cisco dcp 3925

Windows™ Phone Expert

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476 Messages

7 years ago

Hmm. On the same connection you're using to connect, via your PC, can you visit http://conntest.nintendowifi.net/ in the browser and see if you get a blank page with the text "This is test.html page"?
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Windows Developer | @ReignOfComputer

Windows™ Phone Expert

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476 Messages

7 years ago

I'm going to guess that this is a router issue at this point, since the PC passes Nintendo's Connection Test.

I'd suggest trying with a different router, however unlikely that you have one. I'll do more research into this and see if that's really the case and if it can be fixed.
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Windows Developer | @ReignOfComputer

Windows™ Phone Expert

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476 Messages

7 years ago

Alright, I take it the connection has been entered in Internet Settings.

During setup, when a Connection Test is performed, does an error occur or is it okay at this stage?
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Windows Developer | @ReignOfComputer

Honored Commentator

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10 Messages

7 years ago

Yep thats what I see

Senior Commentator

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3 Messages

7 years ago

yea same router here; pokemon X

Honored Commentator

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10 Messages

7 years ago

Thanks do keep us posted Smiley Happy

Respected Commentator

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4 Messages

7 years ago

I'm facing the same problem also!

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