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Han_Yun_Hyuk

Trusted Commentator

 • 

8 Messages

Fri, Oct 24, 2014 9:00 PM

MaxInfinity Ultimate - Internet Outage

MaxInfinity Ultimate - Internet Outage

Came back home today in the morning. Discovered a total internet outage fir fibre connection. Called Starhub for over an hour now with still no response no single agent answering the phone.

Please get your back end engineer to check and your tech to be onsite at the soonest possible. Just recently this month were experiencing intermittent issue now it's a total outage.
StarHub is a company that sells services, what am I paying for when I don't get the services that I subscribed for?

Faizal

Responses

Accepted Solution

sfans

Esteemed Consultant

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178 Messages

6 years ago

After I have rebooted my hub box. It is now working. No more issues.

Trusted Commentator

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8 Messages

6 years ago

Checked both wireless and wired connections.
Able to receive DHCP from local gateway and it is pingable.
Unable to view WAN IP information from local gateway(ISP not releasing WAN IP)
Unable to ping anything outside local gateway(e.g google, yahoo)

Please contact me and get this resolved ASAP.

New Commentator

 • 

1 Message

6 years ago

Same.

Honored Contributor

 • 

73 Messages

6 years ago

Sengkang as well.

DesmondOng

Customer Service

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185 Messages

6 years ago

Hi

 

Are you still facing any issues with your internet?

Please leave your account details over at http://bit.ly/StarHubQuery if issue persist and we will assist you further.

Valued Commentator

 • 

2 Messages

6 years ago

My internet has an outage
Reboot modem
Network analysis shows internet has a problem
2230hrs Monday 27 oct 2014
Upper east coast

Valued Commentator

 • 

2 Messages

6 years ago

Sent details to above email customer query
sfans

Esteemed Consultant

 • 

178 Messages

6 years ago

I am having difficulty accessing cable channel857, is this because of the outage?
KaiBoon

Hub Master

 • 

9K Messages

6 years ago

@Kteo Are you still facing any problem?
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