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Onecustomer

Respected Contributor

 • 

16 Messages

Fri, Jan 18, 2013 1:00 AM

MAXINFINITY POOR CONNECTIVITY, dropping frequently

STANDARD 3ROOM(HDB)

 

PREVIOUSLY USING 3com router--never lose connection in my apartment

switch to the new plan,   always lose connection every 5 to 10 minutes and request you do reconnection in my living room. By the way the D-link CUSTOMER SERVICE is very bad

 

Responses

KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hey Onecustomer

 

Can you helping me with something?

 

Please monitor via wired connection and tell me whether the disconnection issue still persist.

 

You can also try changing the wireless channel to channel 11.

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Home is where the ♥ is

Respected Contributor

 • 

16 Messages

8 years ago

it's obvious the DLINK's router is not  well: the coverage is poor and signal is not strong enough,

EVEN in HDB3 ROOM it does not work well I believe there are other customers with the same troubles.

 

Respected Contributor

 • 

16 Messages

8 years ago

it's obvious my problem doesn't solve

KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hi Onecustomer

 

The reason why I am asking these questions is to determine whether the issue you are facing is due to the D-Link Home Gateway or due to other factors/components.

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Home is where the ♥ is

Respected Contributor

 • 

16 Messages

8 years ago

thankyou for your reply first.

 

1) I tried channel 3, 4,5,9, 11 already, doesn't work

2) I monitor the signal quality by speednet it shows that the signal quality in most case is poor

 in most cases , download speed is 0.1m or no signal.

Respected Contributor

 • 

16 Messages

8 years ago

wired connection is work

I understand Starhub want to claim the wired connection is work , then you can said the problem is created by DLINK but I want to calrify we customers don't choose the DLINK  and we paid the device already. Hopefully starhub can figure out problem as soon as possible otherwise we have to look alternative. I have this problem one week already, by the way I am a new subscriber of this plan

KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hey Onecustomer

 

Please leave your contact details @ http://bit.ly/StarHubCares. I will get my team to assist you further on the matter.

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Home is where the ♥ is
KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hey Onecustomer

 

Thank you for your reply.

 

Have you tried wired connection? Does the issue persist on wired connection?

========================================
Home is where the ♥ is
KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hey Onecustomer

 

If you want me to assist you further on this matter, just pass me your contact details via the link provided in my previous reply.

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Home is where the ♥ is

Respected Contributor

 • 

16 Messages

8 years ago

kaiBoon, thanks, I spend two days on this, and I also contacted with DLINKservice, so far doesn't work

Respected Contributor

 • 

16 Messages

8 years ago

doesn't work, very disappointing
KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hey Onecustomer

 

Please pass me your details to allow me to assist you further.

========================================
Home is where the ♥ is

Respected Contributor

 • 

16 Messages

8 years ago

thanks , kaiboon, my mobile is XXXXXXXX,

.

KaiBoon

Hub Master

 • 

9K Messages

8 years ago

Hey Onecustomer

 

I have deleted your personal details so as to protect your confidentiality. Rest assured that I will be informing the team to assist you further on your issue.

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Home is where the ♥ is

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