kon_sg's profile

Home Networking Expert

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804 Messages

Tue, Mar 19, 2019 7:00 AM

Maxinfinity Fibre - High Ping & Low Speed during peak period

Anyone having issue with high ping and slower internet speed during peak hours - between 8pm to midnight?

 

Start noticing the problem first week of March, Samknows box registering similar result (dropping to as low as <100Mbps) - am on 1Gbps plan. Test from 2am onwards return to normal (high 800Mbps download speed & <3ms ping)

 

Coincidentally, public IP was moved to 101.xxx.xxx.xxx range when problem started (could be a coincidence though)... The high ping seems to start from Starhub gateway? Contacted starhub, was told still investigating...

 

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 101.127.244.1 - 0 | 881 | 881 | 66 | 113 | 175 | 109 |
| an-ts-br05.starhub.net.sg - 0 | 880 | 880 | 65 | 112 | 179 | 116 |
| 183.90.44.177 - 0 | 881 | 881 | 64 | 118 | 319 | 106 |
| s6-0-1-3-r10.cyberway.com.sg - 0 | 881 | 881 | 63 | 111 | 171 | 106 |

P/S: test result are all done on Gbps lan, so definitely not wifi issue, and EVERY device in the household producing similar result (so wifi device will get even worst result)

Responses

kon_sg

Home Networking Expert

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804 Messages

2 y ago

Starhub will be coming again to check on Friday, this time supposedly bringing their network engineer...  hope they bring enuf equipment to test else it's just another "acknowlege problem' trip..

Amy_Law

Alumni (Retired)

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3.3K Messages

2 y ago

Hi kon_sg

 

Let us know if you need further assistance after the visit.

 

ajw

Esteemed Contributor

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20 Messages

2 y ago

@kon_sg So how was the appointment by the network engineer?

kon_sg

Home Networking Expert

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804 Messages

2 y ago

Engineers from Nuclues Connect & Starhub came since 8:30pm (they wanted to capture the 'normal state' before the high ping starts) - since it's 'weekend', sure enough problem starts from roughly 9:30pm onwards through to slightly after midnight (they left just before midnight!). Seems like they have other team member checking my line from other site - probably at the interchange side.

 

No firm conclusion yet (not resolved), but they seems to have an idea where the issue is now.

 

They (Nucleus Connect) will continue to monitor and update Starhub, then Starhub will update me

kon_sg

Home Networking Expert

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804 Messages

2 y ago


@ajw wrote:

I am pretty sure the problem is not with the modem because i tried directly connected to it and the ping was still high. They cant fix the problem, but only make you keep going through the same loop.


As part of the test done yesterday, Nucleus Connect provisioned another "line" to port 3, and they tested the ping & speed on port 3 bypassing "starhub" (not exactly sure what they mean by bypass as they were still testing the line speed on starhub broadbandspeedtest) - surprise surprise, no lag + full speed

 

So I'm quite sure they are tracing the 'path' now for those affected with this problem

kon_sg

Home Networking Expert

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804 Messages

2 y ago

Tonight so far so good!! Finger cross it will stay this way

sandtang

Senior Contributor

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13 Messages

2 y ago

Yes same here, as good as non-peak hours.
ajw

Esteemed Contributor

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20 Messages

2 y ago

looking good on my side too.

itzALTA

Honored Commentator

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10 Messages

2 y ago

Same here guys Smiley Happy

kon_sg

Home Networking Expert

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804 Messages

2 y ago

Anyone notice the problem is creeping back again? Not as bad as before... but... 

 

Will monitor a few more days 

sandtang

Senior Contributor

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13 Messages

2 y ago

Still fine at my end

New Commentator

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1 Message

2 y ago

@StarHub, I paid for 1000Mbps aka 1Gbps, but I'm only hitting no more than 25Mbps. That's like maximum 2MB/s speed. Does this mean I only need to pay 5% of the monthly subscription fee? It has been going on for a long time now. Check Postal Area 151055. Did the rat chew out anything along the way? And DO NOT TELL ME THE OBVIOUS THAT I NEED TO RESTART DEVICES AND BYPASS ROUTER AND TEST DIRECTLY AT FIBER MODEM POINT. I'm an IT Engineer and I've already done that. IF the upload speed is half decent, why the download speed is less than half decent?

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Jere_Lim

Community Manager

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1.1K Messages

2 y ago

Hi Andy, Let us know if you are still facing any issues after restarting the ONT device and router. Do also PM us your subscriber name, registered Hub ID / email address and mobile number >> HERE << we’ll arrange for assistance. Thank you.

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