Maxinfinity Disconnection Fee?
I recently terminated my maxinfinity connetion after the contract got over and was surprised to see a fee of $30 being charged in my next bill under the heading Maxinfinity Disconnection. I have been using the service for 4 years. When I recontracted 2 years back (and even the first time), only the penalty for terminating before 24 months was mentioned, I don't recollect the agent mentioning this fee. Can someone help me with this?
As a side note, in the same interaction, I opted for a cable broadband connection (immediately after terminating the fiber broadband). And guess what - I was charged a $50 Service Activation Fee for that! It seemed bizzare, as I thought I was keeping my internet connection but just switching over to cable mode! I have other services from Starhub and has been a customer for years but looks like they still want to make money out of me on every possible pretext.
Would really appreciate if someone can look into this.