Feusz's profile

Valued Commentator

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2 Messages

Mon, Aug 25, 2014 6:00 AM

iPhone and iPad can't connect to wifi network

For past few days, my family members iPhones and iPads have been having problem connecting to the wifi at home. There is signal but cannot surf and whatsapp keeps on giving no Internet error message. Restarted all the modems and same problem still persist! What is going on Starhub??? I called few weeks ago, your tech guy came down and upon troubleshooting told me there is no issue. But obviously there is!!! Help!

Responses

Accepted Solution

KaiBoon

StarHub Prepaid

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9K Messages

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5 Points

7 y ago

Have you have any devices that you can connect directly?

Accepted Solution

Polarbear

Hubbernauts

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153 Messages

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12 Points

7 y ago

Not sure if you have tried this?

Factory reset the router, then set up all the wireless setting and see if your apple devices can connect to the router.

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