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WinstonK

Honored Contributor

 • 

25 Messages

Thu, Nov 5, 2015 8:00 AM

Internet Connectivity problem

Hi Starhub,

I am experiencing some internet connectivity issue

Encounter the error "DNS_PROBE_FINISHED_NO_INTERNET" 

 

Reset modem/router etc all not working

Is there something wrong with you DNS server?

Responses

Ah-Pin-Kor

Veteran

 • 

300 Messages

5 years ago

Are you still having this problem?

 

Are you able to ping 8.8.8.8 ?

WinstonK

Honored Contributor

 • 

25 Messages

5 years ago

Yes I can ping 8.8.8.8.
Now the problem seem to have gone
I will be monitoring it and if any issue will post here again

WinstonK

Honored Contributor

 • 

25 Messages

5 years ago

Starhub,

your Fibre internet connection very unstable since last night

It keep dropping on and off

I try to ping 8.8.8.8 and sometime it will encounter request timed out

 

Santosh Rai

Alumni (Retired)

 • 

1.2K Messages

5 years ago

Hi @WinstonK,

 

Have you been able to seek support from our Tech Support via 1633?

 

If no, you can drop us your details via http://bit.ly/StarHubQuery , so that our Customer Support Team will be able to reach out to you to further assist. 

 

Thanks

 


Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub.

If my post answers your question, please click on the "Accept as Solution" button!

WinstonK

Honored Contributor

 • 

25 Messages

5 years ago

I will do that once I am back home

But I suspect its Starhub network problem.

SH FB group also got pple complaining abt it and even the official website is having some issue

http://www.starhub.com/

 

Even hardwarezone forum also got pple complaining

high latency and unstable internet connection

http://forums.hardwarezone.com.sg/next-generation-broadband-network-ngbn-forum-320/starhub-maxinfinity-fiber-optic-experience-3271855-425.html

 

So I think you guys need to check with your network engineers

Senior Commentator

 • 

3 Messages

5 years ago

the internet connection has been intermittent after since "maintence on 30/11/2015 from 2am-6am."

please inform your engineer than ask us to call starhub hotline. 

thanks

 

 

 

Cool_Geek

Trusted Commentator

 • 

7 Messages

5 years ago

Well if you are not going provide StarHub your account information, how do you expect them to assist you?

 

Internet connectivity is an issue that can happen due to several factor, hence if we provide our account information your ISP can check your connectivity based on your location, device etc....

 

 

Senior Commentator

 • 

3 Messages

5 years ago

I am also having issue connecting to Xbox Live via Starhub Fibre, Internet is working fine. Just had a call with Starhub technical support and he mentioned that today they have high call volume from Fibre users reporting of various issues connecting to different sites. I suspect they made some changes at the backend that caused this. Hope they resolve this soon.

Jere_Lim

Community Manager

 • 

1.1K Messages

5 years ago

Hi All

We are aware of the issue that you guys have been facing with your fibre connection. Please be assured that we are looking into this and will provide updates on it.

If my post answers your question, please click on the "Accept as Solution" button!

Senior Commentator

 • 

3 Messages

5 years ago

Hi Jere,

 

Thanks for the update. Would be great if Starhub can advise on the services/websites affected. That way we the customers will know what to expect and not go around calling all other parties and find that the issue is not at their end.

Trusted Commentator

 • 

8 Messages

5 years ago

Does the issues include cable maxonline? I've been having connectivity issues since Monday morning.

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