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altoh

Respected Commentator

 • 

4 Messages

Wed, Sep 27, 2017 6:00 AM

Intermittent Internet Connection

I am getting intermittent internet connectivity since 2 days ago.  Sometimes I received error that it's related to DNS Probe issues.

 

Can someone please advise if they are facing the same issue?  My ONT  and router has  been  rebooted.  Current router is DLINK DIR890L on firmware 1.08SHC

Responses

altoh

Respected Commentator

 • 

4 Messages

3 years ago

Btw, I am currently using wired connection to perform the following testing and am getting these intermittent errors:-

This site can’t be reached

The webpage at https://www.google.com.sg/search?q=starhub+dns+probe+error&rlz=1C1GGRV_enSG755SG759&oq=starhub+dns+probe+error&aqs=chrome..69i57.5116j0j4&sourceid=chrome&ie=UTF-8 might be temporarily down or it may have moved permanently to a new web address.
ERR_QUIC_PROTOCOL_ERROR
=========================================================
ERR_DNS_TIMED_OUT
=========================================================
DNS_PROBE_FINISHED_NO_INTERNET
==========================================================
C:\Users\>ping www.google.com

Pinging www.google.com [74.125.200.105] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.200.105: bytes=32 time=2ms TTL=47

Ping statistics for 74.125.200.105:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 2ms, Average = 2ms
==========================================================
C:\Users\>ping www.google.com

Pinging www.google.com [74.125.130.105] with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 74.125.130.105: bytes=32 time=3ms TTL=47
Reply from 74.125.130.105: bytes=32 time=3ms TTL=47

Ping statistics for 74.125.130.105:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 3ms, Maximum = 3ms, Average = 3ms
==========================================================
eric3743

Grand Guru

 • 

4.4K Messages

3 years ago

Do download the latest firmware 1.10 link:

 

>>  Upgrade Guide for DIR-890L

 

If you are unsure how to update contact Dlink support hotline 65014200 to assist you.

They will guide you to update and reset the router.

As this may take several minutes.

Should you want to make any changes to the setting the password will be the same on the label sticker on the router.

 

If you still encountered connection issue;

You may have to contact 1633 direct to Broadband tech support line, not cs.

Request to Refresh your IP as to explain your problem.

 

As both support are 24/7 do call later if it is busy.

It may take several minutes to complete both procedure.

 

 

I am not Starhub staff &or related to.

altoh

Respected Commentator

 • 

4 Messages

3 years ago

Before I can do any upgrade, seems like the link is now up and is stable.

 

Do I need to upgrade the firmware since it's working fine now? 

eric3743

Grand Guru

 • 

4.4K Messages

3 years ago

This is up to you.

Should this issue reoccurred you may then have to consider to update the firmware.

 

Maybe you could download and read the Release Notes for more info.

 

As I am not using this model.

My model DIR-868L did improved on the wireless signal, as told by the Dlink support staff.

 

 

Regards.

altoh

Respected Commentator

 • 

4 Messages

3 years ago

Ended up the issue lies with Star Hub. But I did upgrade my firmware. Thanks for the guide.

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