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ryanlionrawr

Valued Commentator

 • 

2 Messages

Thu, Aug 28, 2014 9:00 AM

Inconsistent Fibre Speed & High Ping.

Hello! 

 

I'm wondering if any of you guys are experiencing this after upgrading to Starhub's fibre broadband.

 

I've been getting very inconsistent connection ever since I have upgraded to the 200mbps fibre broadband from my trusty ol' 50mbps non-fibre broadband. It's been running way below as advertised and my ping is much higher than my previous 50mbps plan (from 10ms to 30ms). 

 

So, my experience with Starhub's internet has gone worse ever since I upgraded to their fibre plan. 

 

Any views? 

 

Screen Shot 2014-08-29 at 0.17.16.png

 

Screen Shot 2014-08-29 at 0.17.50.png

 

Screen Shot 2014-08-29 at 0.18.35.png

 

Screen Shot 2014-08-29 at 0.23.30.png

Responses

KaiBoon

Hub Master

 • 

9K Messages

6 years ago

Your bandwidth tests are conducted on wired or wireless connection?

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Home is where the ♥ is
KaiBoon

Hub Master

 • 

9K Messages

6 years ago

hmmm. Since that's the case, please drop us your details via http://bit.ly/StarHubQuery and allow the Customer Service Team to look further into your issue.
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Home is where the ♥ is

Valued Commentator

 • 

2 Messages

6 years ago

Hello! 

 

They are all tested on a wired connection..

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