myching's profile
myching
First Step
Conversationalist
Avid Conversationalist

Honored Commentator

 • 

10 Messages

Fri, Dec 21, 2018 4:00 PM

Get your account management in order

@

First, my online broadband order got "cancelled, and then reordered" and after 3 weeks of service - it's now deactivated again. What gives?

 

It's impossible to get things resolved in the timely manner because everything has to be routed through the Sales department (whose working hours seem to be fixed @@ 9.30am till early evening, with no available contingencies for situations like this

Responses

Amy_Law

Alumni (Retired)

 • 

3.3K Messages

2 y ago

Hi myching

 

Thank you for waiting. Have you already been attended?

 

If you haven't, please contact our Sales hotline at 1630 where our sales colleagues will provide you with dedicated assistance on your order.

 

- Amy
myching

Honored Commentator

 • 

10 Messages

2 y ago

 

Hi guys.

 

Why was I still charged for the days in December where I did not have any running service due to Starhub's errors in managing my account?

Lyn L

Community Manager

 • 

643 Messages

2 y ago

Hi myching, please PM us the subscriber name, registered Hub ID / email address and mobile number by clicking >> HERE

Meanwhile, we've referred your matter to the relevant team for assistance.

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