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kazsoft
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Honored Contributor

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57 Messages

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1 Point

Sun, Jul 24, 2016 8:00 AM

Fibre TV - How to get the IPTV box ?

 

Easy queation.

 

I've signed up the Home Hub 1000 plan. My Fibre internet has been installed this morning and is working fine.

 

The plan seems to include the Fibre TV (IPTV) subscription. However, the technician did not bring me any IPTV box (just delivered the ONT and the Wireless Router.)

 

So, how does it work ?
- Do I need to take my existing Set Top Box (Cisco 4586DVB) to Starhub and exchange a new one ?  

- Do I install the IPTV box myself, or make an appointment to have it delivered and installed ?

 

 

** Homehub 1000 **
1. Fibre Broadband - OK (installed today)

2. Fibre TV - ?
3. Mobile Broadband - OK (using an Android pad)

4. Home Phone Line - OK (working)

 

 

Many thanks.

Responses

eric3743

Grand Guru

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4.4K Messages

5 y ago

Is your current Set-top box do have problem or not.

 

If not, then it is best to let it be, as you are familar and setup before.

 

This is much cheaper, as previouly, this Set-top, was title as HD Set-top box at $14.98 monthly.

Now, it is $6.42.

 

This is like cut-n-paste or re-title, and the amount is also changed.

eric3743

Grand Guru

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4.4K Messages

5 y ago

The Starhub Set-top box do have network connection behind.

Do connect and try if it works or not.

 

It look like it is the same.  

Refer to the        Set-top box  

It is the same page where previous title as HD Set-top box without the word  "Fibre"

That is most often view this webpage before.

 

kazsoft

Honored Contributor

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57 Messages

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1 Point

5 y ago

I was given this model, Cisco 4586DVB. It was before I switched to using Fibre broadband.

http://www.starhub.com/content/dam/support/tv/products/pdf/hdibox-userguide061010.pdf

 

I can see the new boxes are Samsung ones now.

 

So, just curious if I should replace this with a different box for the Fibre TV, and how to do it.

 

Just need to bring my old box to Starhub and ask for an exchange ?

 

OLD 

Screen Shot 2016-07-25 at 7.55.20 AM.png

 

NEW 

Screen Shot 2016-07-25 at 8.00.26 AM.png

Onyx88

Senior Advisor

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72 Messages

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4 Points

5 y ago

[quote]This is much cheaper, as previouly, this Set-top, was title as HD Set-top box at $14.98 monthly.

Now, it is $6.42.[/quote]

 

Means the cable set-top will still work even after switch to fibre plan?

I thought will terminate.

 

I assume set-top box must carry-in and swap (same as swapping for faulty set)?

Just plug and play to use.

 

If never change to fibre set-top box, means SH will continue to bill the higher $14.98?

 

my parents' house only got SH cable TV subscription.

means next time no need watch TV Liao if no fibre broadband.

eric3743

Grand Guru

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4.4K Messages

5 y ago

If the existing Set-top box do not have any problem, it is best to retain.

Unless the existing Set-top box cannot be used, it can swap &or exchange 1 to 1 (free).

After all, it belong to Starhub, and they have to ensure it is usable, as part of the Service we subscribe to.

 

As most Set-top box do have all features, but Starhub could alter certain function &or hardware.

And as IPTV is using ONT port-2, this is where it may be different from internet on port-1.

Some Samsung model may not have the internal HDD, as user have to get external HDD for recording.

 

This is only my own observation &or opinion.

 

cswee

Honored Contributor

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40 Messages

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2 Points

5 y ago

The Fiber Set Top has no hard disk for recording. You buy your own WD 1TB for abour $100. Also you then need to subscribe to Smart TV to enable recording.
Onyx88

Senior Advisor

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72 Messages

 • 

4 Points

5 y ago

The free monthly home hub voucher got use?

not enough to buy 1 addiitonal group also.

Where got time to watch so many channels?

never redeem every month, means forefeited?

 

Ng Wei Hao

Alumni (Retired)

 • 

269 Messages

5 y ago

Hi Onyx88, 

The free monthly home hub vouchers not only allow you to purchase additional group/channels but it also allows you to redeem On-demand Titles.

In additional,any unused or remaining value of the HomeHub Voucher will be forfeited and will not be carried forward to the following month.

You can find more information here .

Hope that answers your inquiry Smiley Happy

Onyx88

Senior Advisor

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72 Messages

 • 

4 Points

5 y ago

@Ng Wei Hao

 

Thanks.

If I subscribe to sports channel, means I can use this voucher to offset the monthly bill?

auto-offset from billing? Or need to redeem?

 

Also saw this terms for max mobile.

Thought it's free with home hub plan?

what is this monthly bill?

 

[quote]25. MaxMobile 21Mbps (1GB) comes with 1GB bundled data. Excess data usage will be charged at $8.56 per GB. Monthly bill is capped at promotional rate of $85.60 (U.P. $168). Promotion is valid till 31 December 2015, after which your monthly bill will be capped at the prevailing rate of $168.[/quote]

eric3743

Grand Guru

 • 

4.4K Messages

5 y ago

@Onyx88

 

Basically, for the voucher, it can be used for certain channels.

But it cannot be used to offset monthly subscription &or content provider, such as, additional group channels that have a contract, separately from 2 years TV Service contract.

For VOD channels, there are charges for Movies/shows, which mostly cost <$5.00 as this can be offset from the voucher.

 

As i had fixed on Channel 869, as it was from previous $6 on 200Mbps plan.

Instead on counting and decide on what to use for the voucher every month.

I used the voucher to act as an additional channels.

 

For the free maxmobile SIM card, it is free for 1GB data per billing cycle period.

This is part of the promotion package of the HomeHub plan.

I had been using this many years ago, when it started as part of Broadband package.

As for that statements, it is mentioned in any T&C, as it is just in-case this is removed.

 

Onyx88

Senior Advisor

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72 Messages

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4 Points

5 y ago

The Starhub Go is chargeable from Jan 2017.

Wonder if there are any more hidden charges for Home Hub plans?

 

[quote]^This Value-Added-Service is free for all StarHub TV customers until 31 December 2016. Customers will be charged $5.35/month from 1 January 2017 onwards. The platforms and content which may be accessed under this service are subject to availability. Other Terms and Conditions apply.[/quote]

 

 

Thinking of getting either

300MBps Fibre broadband - $29.90, or

Homehun 500 - $78.80

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