Fibre Home broadband installation
I have changed my cable broadband to fibre home broadband during the Comex 2013 road show. The fibre home broadband installation date is 20/09/2013 (Friday), 11-1pm. The fibre installation technician has never appear. After calling your customer service, I am being informed that the fibre installation is not being schedule in the system. Can you provide an explanation why there is no fibre installation today when the road show sale person has schedule the installation on 20/09/2013? I have apply annual leave just for the fibre installation. Who going to compensate my annual leave if it is arranged on other days. I have called your customer service numerous time for the past 2 days but still not getting any immediate response from your sales team regarding this issue. They have not contact me to update me the status or re-arrange the installation appointment. I am very disappointed with starhub customer service level.